I’ve had intermittent internet issues - Xfinity techs to house twice, router replaced by manufacturer and new modem replacement on way as well. In addition, I occasionally have pixelation on at least one TV. Netgear has said the upstream channels on modem should all be locked, and I have some unlocked and say Xfinity needs to make these adjust to their modem provisioning. I called Xfinity and nobody I spoke with now anything about this. Netgear sending new modem, should be here today - I’ll see what happens and update.
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
32 locked downstream bonded with power ranging from 0.4 - 2.7. With four of eight upstream bonded locked, other four unlocked. Four locked power range from 44.3-45.8. One downstream OFDM locked, one unlocked with 3.5. Two upstream OFDMA not locked.