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Newest modem slower internet

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Newest modem slower internet

So I have the fastest internet from Comcast which is 1gb internet. They gave me the new modem to Handel the speeds and the best I got out of it was 400 to 500 mbs. Then they upgraded me last week with their newest modem and now I am getting in the 200’s. When I first got it activated I was Alamo getting 400 which was still less they told me wait a few days it will get faster but it’s now much slower then it ever was.
Official Employee

Re: Newest modem slower internet

Hello, thank you for reaching out to us on Xfinity Forums. I would like to look into this for you and see what is going on with your internet speeds and make sure you get what you should be!


Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”

I am an Official Comcast Employee.
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