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New modem stuck at 33mbps download

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New modem stuck at 33mbps download

I've activated a new netgear cm1100 modem, and whenever I speedtest it's stuck at 33mbps download. My old modem would get 250mbps, and i decided to get this new one because i upgraded to the gigabit plan and the old one didn't support past 250mbps download. I've waited for it update like the customer service rep said, but it's still the same. I've looked around and it seems some other people are having the same problem, and its something to do with the cable and the frequencies. I'm not sure if mine are fine so I'll copy and paste it below. Anyone know what I should do?

<tabindex=-1>Downstream Bonded Channels (Partial Service)</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 37 657000000 Hz -2.3 dBmV 40.4 dB 105320221 0 0
2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0
5 Locked QAM256 12 507000000 Hz -11.2 dBmV 37.4 dB 104158333 0 0
6 Locked QAM256 13 513000000 Hz -5.9 dBmV 40.0 dB 104163126 0 0
7 Locked QAM256 14 519000000 Hz -3.5 dBmV 40.4 dB 104166335 0 0
8 Locked QAM256 15 525000000 Hz -2.8 dBmV 40.6 dB 104168822 0 0
9 Locked QAM256 16 531000000 Hz -2.1 dBmV 40.1 dB 104172570 0 0
10 Locked QAM256 17 537000000 Hz -2.0 dBmV 40.3 dB 104176289 0 0
11 Locked QAM256 18 543000000 Hz -2.1 dBmV 40.5 dB 104180769 0 0
12 Locked QAM256 19 549000000 Hz -2.3 dBmV 40.5 dB 104184123 0 0
13 Locked QAM256 20 555000000 Hz -2.6 dBmV 40.3 dB 104187357 0 0
14 Locked QAM256 21 561000000 Hz -2.3 dBmV 40.5 dB 104191367 0 0
15 Locked QAM256 22 567000000 Hz -2.3 dBmV 39.9 dB 104195261 0 0
16 Locked QAM256 23 573000000 Hz -2.5 dBmV 40.2 dB 104199288 0 0
17 Locked QAM256 24 579000000 Hz -2.4 dBmV 39.8 dB 104203148 0 0
18 Locked QAM256 25 585000000 Hz -2.3 dBmV 40.2 dB 104206642 0 0
19 Locked QAM256 26 591000000 Hz -2.2 dBmV 40.3 dB 104210362 0 0
20 Locked QAM256 27 597000000 Hz -2.1 dBmV 40.5 dB 104213906 0 0
21 Locked QAM256 28 603000000 Hz -2.5 dBmV 40.5 dB 104217457 0 0
22 Locked QAM256 29 609000000 Hz -2.3 dBmV 40.5 dB 104221479 0 0
23 Locked QAM256 30 615000000 Hz -2.6 dBmV 40.4 dB 104225588 0 0
24 Locked QAM256 31 621000000 Hz -2.4 dBmV 40.5 dB 104229319 0 0
25 Locked QAM256 32 627000000 Hz -2.4 dBmV 40.4 dB 104232736 0 0
26 Locked QAM256 33 633000000 Hz -2.9 dBmV 40.2 dB 104237059 0 0
27 Locked QAM256 34 639000000 Hz -2.7 dBmV 40.2 dB 104239005 0 0
28 Locked QAM256 35 645000000 Hz -2.8 dBmV 40.2 dB 104243918 0 0
29 Locked QAM256 36 651000000 Hz -2.6 dBmV 40.3 dB 104247893 0 0
30 Locked QAM256 38 663000000 Hz -2.9 dBmV 40.2 dB 104251819 0 0
31 Locked QAM256 39 669000000 Hz -2.7 dBmV 40.2 dB 104252044 33 0
32 Locked QAM256 40 675000000 Hz -2.6 dBmV 39.8 dB 104253340 0 0
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Expert

Re: New modem stuck at 33mbps download

A few of the channels are low / out of spec. And some of the adjacent one's are not locking in. This typically indicates that there is noise increasing into the lines somewhere at those frequencies. Please also post the upstream power level numbers and the error log entries.



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