I've activated a new netgear cm1100 modem, and whenever I speedtest it's stuck at 33mbps download. My old modem would get 250mbps, and i decided to get this new one because i upgraded to the gigabit plan and the old one didn't support past 250mbps download. I've waited for it update like the customer service rep said, but it's still the same. I've looked around and it seems some other people are having the same problem, and its something to do with the cable and the frequencies. I'm not sure if mine are fine so I'll copy and paste it below. Anyone know what I should do?
| Downstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR / MER |
Unerrored Codewords |
Correctable Codewords |
Uncorrectable Codewords |
| 1 |
Locked |
QAM256 |
37 |
657000000 Hz |
-2.3 dBmV |
40.4 dB |
105320221 |
0 |
0 |
| 2 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 3 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 4 |
Not Locked |
Unknown |
0 |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
0 |
| 5 |
Locked |
QAM256 |
12 |
507000000 Hz |
-11.2 dBmV |
37.4 dB |
104158333 |
0 |
0 |
| 6 |
Locked |
QAM256 |
13 |
513000000 Hz |
-5.9 dBmV |
40.0 dB |
104163126 |
0 |
0 |
| 7 |
Locked |
QAM256 |
14 |
519000000 Hz |
-3.5 dBmV |
40.4 dB |
104166335 |
0 |
0 |
| 8 |
Locked |
QAM256 |
15 |
525000000 Hz |
-2.8 dBmV |
40.6 dB |
104168822 |
0 |
0 |
| 9 |
Locked |
QAM256 |
16 |
531000000 Hz |
-2.1 dBmV |
40.1 dB |
104172570 |
0 |
0 |
| 10 |
Locked |
QAM256 |
17 |
537000000 Hz |
-2.0 dBmV |
40.3 dB |
104176289 |
0 |
0 |
| 11 |
Locked |
QAM256 |
18 |
543000000 Hz |
-2.1 dBmV |
40.5 dB |
104180769 |
0 |
0 |
| 12 |
Locked |
QAM256 |
19 |
549000000 Hz |
-2.3 dBmV |
40.5 dB |
104184123 |
0 |
0 |
| 13 |
Locked |
QAM256 |
20 |
555000000 Hz |
-2.6 dBmV |
40.3 dB |
104187357 |
0 |
0 |
| 14 |
Locked |
QAM256 |
21 |
561000000 Hz |
-2.3 dBmV |
40.5 dB |
104191367 |
0 |
0 |
| 15 |
Locked |
QAM256 |
22 |
567000000 Hz |
-2.3 dBmV |
39.9 dB |
104195261 |
0 |
0 |
| 16 |
Locked |
QAM256 |
23 |
573000000 Hz |
-2.5 dBmV |
40.2 dB |
104199288 |
0 |
0 |
| 17 |
Locked |
QAM256 |
24 |
579000000 Hz |
-2.4 dBmV |
39.8 dB |
104203148 |
0 |
0 |
| 18 |
Locked |
QAM256 |
25 |
585000000 Hz |
-2.3 dBmV |
40.2 dB |
104206642 |
0 |
0 |
| 19 |
Locked |
QAM256 |
26 |
591000000 Hz |
-2.2 dBmV |
40.3 dB |
104210362 |
0 |
0 |
| 20 |
Locked |
QAM256 |
27 |
597000000 Hz |
-2.1 dBmV |
40.5 dB |
104213906 |
0 |
0 |
| 21 |
Locked |
QAM256 |
28 |
603000000 Hz |
-2.5 dBmV |
40.5 dB |
104217457 |
0 |
0 |
| 22 |
Locked |
QAM256 |
29 |
609000000 Hz |
-2.3 dBmV |
40.5 dB |
104221479 |
0 |
0 |
| 23 |
Locked |
QAM256 |
30 |
615000000 Hz |
-2.6 dBmV |
40.4 dB |
104225588 |
0 |
0 |
| 24 |
Locked |
QAM256 |
31 |
621000000 Hz |
-2.4 dBmV |
40.5 dB |
104229319 |
0 |
0 |
| 25 |
Locked |
QAM256 |
32 |
627000000 Hz |
-2.4 dBmV |
40.4 dB |
104232736 |
0 |
0 |
| 26 |
Locked |
QAM256 |
33 |
633000000 Hz |
-2.9 dBmV |
40.2 dB |
104237059 |
0 |
0 |
| 27 |
Locked |
QAM256 |
34 |
639000000 Hz |
-2.7 dBmV |
40.2 dB |
104239005 |
0 |
0 |
| 28 |
Locked |
QAM256 |
35 |
645000000 Hz |
-2.8 dBmV |
40.2 dB |
104243918 |
0 |
0 |
| 29 |
Locked |
QAM256 |
36 |
651000000 Hz |
-2.6 dBmV |
40.3 dB |
104247893 |
0 |
0 |
| 30 |
Locked |
QAM256 |
38 |
663000000 Hz |
-2.9 dBmV |
40.2 dB |
104251819 |
0 |
0 |
| 31 |
Locked |
QAM256 |
39 |
669000000 Hz |
-2.7 dBmV |
40.2 dB |
104252044 |
33 |
0 |
| 32 |
Locked |
QAM256 |
40 |
675000000 Hz |
-2.6 dBmV |
39.8 dB |
104253340 |
0 |
0 |
|
EG
Expert
•
111.5K Messages
5 years ago
A few of the channels are low / out of spec. And some of the adjacent one's are not locking in. This typically indicates that there is noise increasing into the lines somewhere at those frequencies. Please also post the upstream power level numbers and the error log entries.
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