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New infrastructure and service issues with Modem or network somewhere
During the last year, Comcast has run some infrastructure out to my area. Wednesday 17th, 2020, a Comcast tech came out and installed 1000Mpbs. This consisted of running from the areal of the road tap down to my house, and into my office(modem). I have probably called in 15-20 times to report issues ever since Iv had Comcast Internet. The speeds are all over the place and the modem just has a mind of its own. When I call in, refresh the signal, some call it re-provisioning the signal. They escalated it to a tech, who started down the path of perhaps it is my computer. I had to explain my career and what I do for a living to the gentleman. I simply explained to him I am a virtualization System engineer, and as I may not deal with telecom equipment anymore, I still deal with router and switches at an enterprise level. I hated to be one of those guys, but I need someone to understand, it not an "end user" related issue. So anyways, he understood, and I could speak his language and gave me a little more respect. He said I had So I 600 error on my line. Not sure what or where the errors where. So, I dropped of the Modem as he instructed. The modem was a XB7, they gave me a XB6 which is fine, it’s still has the DOCSIS 3.1. I even went to mydeviceinto.xfinity.com to make sure my modem was provisioned for 1000Mpbs. So, I get back home hook up the Modem up, and it did the same thing. While writing up the thread, I lost connection 3 times. So, I called back, and they did the same things again. I have a I7-8Core with 24Gb of Ram. 1TB SSD, and I Intel 10Gpbs PCI express card. Yes, 10Gpbs card. The schedule a tech to finally come back onsite. This is only a wired connection I am concerned about now. WIFI isn’t in the mix, and a personal router isn’t in the mix. Directly from the Road, to the modem and to the Computer with a CAT6 cable. After 9pm or so the internet is up and down. I reboot and unplug the modem. Then in the morning things seem ok. I have noticed that my download is from 200Mbps to 643Mbps. I am not even close to 1000Mbps. I used the xfinity speed to test, because I was told it logs to my account and help when troubleshooting on Comcasts side. I understand we are in a pandemic situation and I respect and honor comcast choices in keeping everyone safe. I have However, checked the logs on the Modem. Here is what I see.
Event Logs
[Harvester][3573]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting |
2020/6/20 21:40:13 |
Notice |
[Harvester][3573]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting |
2020/6/20 20:52:33 |
Notice |
[Harvester][3559]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting |
2020/6/20 20:26:48 |
Notice |
eMTA & DOCSIS Software Version:Prod_18.1_d31 & Prod_18.1
Software Image Name:CGM4140COM_4.0p10s1_PROD_sey
Advanced Services:CGM4140COM
Packet Cable:2.0
Downstream |
Channel Bonding Value |
||||||||||||||||||||||||||||||||||||
Index |
13 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
14 |
15 |
16 |
17 |
18 |
19 |
20 |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
28 |
29 |
30 |
31 |
32 |
37 |
|||||
Lock Status |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
Locked |
||||
Frequency |
555 MHz |
489 MHz |
495 MHz |
501 MHz |
507 MHz |
513 MHz |
519 MHz |
525 MHz |
531 MHz |
537 MHz |
543 MHz |
549 MHz |
561 MHz |
567 MHz |
573 MHz |
579 MHz |
585 MHz |
591 MHz |
597 MHz |
603 MHz |
609 MHz |
615 MHz |
621 MHz |
627 MHz |
633 MHz |
639 MHz |
645 MHz |
651 MHz |
657 MHz |
663 MHz |
669 MHz |
690 MHz |
611600000 |
||||
SNR |
38.8 dB |
38.5 dB |
38.6 dB |
38.1 dB |
38.3 dB |
38.4 dB |
38.5 dB |
38.6 dB |
38.8 dB |
39.0 dB |
39.2 dB |
39.0 dB |
38.8 dB |
39.0 dB |
39.1 dB |
38.5 dB |
39.3 dB |
39.3 dB |
39.5 dB |
39.6 dB |
39.5 dB |
39.6 dB |
39.7 dB |
39.7 dB |
39.8 dB |
39.7 dB |
39.9 dB |
39.9 dB |
39.8 dB |
39.7 dB |
39.8 dB |
39.0 dB |
NA |
||||
Power Level |
-3.8 dBmV |
-3.5 dBmV |
-3.5 dBmV |
-3.6 dBmV |
-3.4 dBmV |
-3.5 dBmV |
-3.6 dBmV |
-3.7 dBmV |
-3.6 dBmV |
-3.5 dBmV |
-3.6 dBmV |
-3.7 dBmV |
-3.7 dBmV |
-3.6 dBmV |
-3.6 dBmV |
-3.7 dBmV |
-3.7 dBmV |
-3.7 dBmV |
-3.6 dBmV |
-3.7 dBmV |
-3.7 dBmV |
-3.8 dBmV |
-3.7 dBmV |
-3.8 dBmV |
-3.8 dBmV |
-3.8 dBmV |
-3.6 dBmV |
-3.7 dBmV |
-3.8 dBmV |
-3.9 dBmV |
-3.9 dBmV |
-3.4 dBmV |
NA |
||||
Modulation |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
256 QAM |
OFDM |
OFDM |
||||
Upstream |
Channel Bonding Value |
|
|||||||||||||||||||||||||||||||||||
Index |
1 |
2 |
3 |
4 |
|
||||||||||||||||||||||||||||||||
Lock Status |
Not Locked |
Locked |
Locked |
Locked |
|
||||||||||||||||||||||||||||||||
Frequency |
35 MHz |
29 MHz |
23 MHz |
16 MHz |
|
||||||||||||||||||||||||||||||||
Symbol Rate |
5120 |
5120 |
5120 |
5120 |
|
||||||||||||||||||||||||||||||||
Power Level |
45.3 dBmV |
44.8 dBmV |
44.0 dBmV |
43.0 dBmV |
|
||||||||||||||||||||||||||||||||
Modulation |
QAM |
QAM |
QAM |
QAM |
|
||||||||||||||||||||||||||||||||
Channel Type |
ATDMA |
ATDMA |
ATDMA |
ATDMA |
|
||||||||||||||||||||||||||||||||
CM Error Codewords |
||||||||||||||||||||||||||||||||
Index |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
13 |
14 |
15 |
16 |
17 |
18 |
19 |
20 |
21 |
22 |
23 |
24 |
25 |
26 |
27 |
28 |
29 |
30 |
31 |
32 |
Unerrored Codewords |
5393212 |
228155273 |
227821816 |
227719652 |
227608212 |
229200726 |
228741939 |
228867042 |
227550796 |
228020264 |
227421649 |
229132075 |
229090400 |
229280283 |
228469326 |
228648753 |
228329153 |
229021009 |
229506862 |
229799058 |
229386053 |
229012618 |
228048373 |
228550105 |
228977448 |
229702236 |
228778316 |
227839701 |
229078353 |
228443742 |
228653412 |
5393212 |
Correctable Codewords |
4059462 |
38227 |
37879 |
37984 |
38746 |
39885 |
39078 |
38803 |
37456 |
37777 |
38014 |
38710 |
39253 |
38845 |
38582 |
39325 |
38006 |
39190 |
38975 |
39734 |
39154 |
38874 |
38072 |
38632 |
38721 |
38803 |
38015 |
37886 |
38654 |
38300 |
38052 |
4059462 |
Uncorrectable Codewords |
0 |
200775 |
198583 |
198711 |
200121 |
I have done all I can, and I am trying to be patient in this process. Any help would be great.
Thanks
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