New infrastructure and service issues with Modem or network somewhere

During the last year, Comcast has run some infrastructure out to my area. Wednesday 17th, 2020, a Comcast tech came out and installed 1000Mpbs. This consisted of running from the areal of the road tap down to my house, and into my office(modem). I have probably called in 15-20 times to report issues ever since Iv had Comcast Internet. The speeds are all over the place and the modem just has a mind of its own. When I call in, refresh the signal, some call it re-provisioning the signal. They escalated it to a tech, who started down the path of perhaps it is my computer. I had to explain my career and what I do for a living to the gentleman. I simply explained to him I am a virtualization System engineer, and as I may not deal with telecom equipment anymore, I still deal with router and switches at an enterprise level. I hated to be one of those guys, but I need someone to understand, it not an "end user" related issue. So anyways, he understood, and I could speak his language and gave me a little more respect.  He said I had So I 600 error on my line. Not sure what or where the errors where. So, I dropped of the Modem as he instructed. The modem was a XB7, they gave me a XB6 which is fine, it’s still has the DOCSIS 3.1. I even went to mydeviceinto.xfinity.com to make sure my modem was provisioned for 1000Mpbs. So, I get back home hook up the Modem up, and it did the same thing. While writing up the thread, I lost connection 3 times. So, I called back, and they did the same things again. I have a I7-8Core with 24Gb of Ram. 1TB SSD, and I Intel 10Gpbs PCI express card. Yes, 10Gpbs card. The schedule a tech to finally come back onsite. This is only a wired connection I am concerned about now. WIFI isn’t in the mix, and a personal router isn’t in the mix. Directly from the Road, to the modem and to the Computer with a CAT6 cable. After 9pm or so the internet is up and down. I reboot and unplug the modem. Then in the morning things seem ok. I have noticed that my download is from 200Mbps to 643Mbps. I am not even close to 1000Mbps. I used the xfinity speed to test, because I was told it logs to my account and help when troubleshooting on Comcasts side. I understand we are in a pandemic situation and I respect and honor comcast choices in keeping everyone safe.   I have However, checked the logs on the Modem. Here is what I see.

 

 

 

Event Logs

[Harvester][3573]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting	2020/6/20 21:40:13	Notice
[Harvester][3573]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting	2020/6/20 20:52:33	Notice
[Harvester][3559]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting	2020/6/20 20:26:48	Notice

 

 

 

eMTA & DOCSIS Software Version:Prod_18.1_d31 & Prod_18.1

Software Image Name:CGM4140COM_4.0p10s1_PROD_sey

Advanced Services:CGM4140COM

Packet Cable:2.0

 

 

Downstream	Channel Bonding Value
Index	13	2		3	4		5	6		7	8	9		10	11	12	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	37
Lock Status	Locked	Locked		Locked	Locked		Locked	Locked		Locked	Locked	Locked		Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	555 MHz	489 MHz		495 MHz	501 MHz		507 MHz	513 MHz		519 MHz	525 MHz	531 MHz		537 MHz	543 MHz	549 MHz	561 MHz	567 MHz	573 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	627 MHz	633 MHz	639 MHz	645 MHz	651 MHz	657 MHz	663 MHz	669 MHz	690 MHz	611600000
SNR	38.8 dB	38.5 dB		38.6 dB	38.1 dB		38.3 dB	38.4 dB		38.5 dB	38.6 dB	38.8 dB		39.0 dB	39.2 dB	39.0 dB	38.8 dB	39.0 dB	39.1 dB	38.5 dB	39.3 dB	39.3 dB	39.5 dB	39.6 dB	39.5 dB	39.6 dB	39.7 dB	39.7 dB	39.8 dB	39.7 dB	39.9 dB	39.9 dB	39.8 dB	39.7 dB	39.8 dB	39.0 dB	NA
Power Level	-3.8 dBmV	-3.5 dBmV		-3.5 dBmV	-3.6 dBmV		-3.4 dBmV	-3.5 dBmV		-3.6 dBmV	-3.7 dBmV	-3.6 dBmV		-3.5 dBmV	-3.6 dBmV	-3.7 dBmV	-3.7 dBmV	-3.6 dBmV	-3.6 dBmV	-3.7 dBmV	-3.7 dBmV	-3.7 dBmV	-3.6 dBmV	-3.7 dBmV	-3.7 dBmV	-3.8 dBmV	-3.7 dBmV	-3.8 dBmV	-3.8 dBmV	-3.8 dBmV	-3.6 dBmV	-3.7 dBmV	-3.8 dBmV	-3.9 dBmV	-3.9 dBmV	-3.4 dBmV	NA
Modulation	256 QAM	256 QAM		256 QAM	256 QAM		256 QAM	256 QAM		256 QAM	256 QAM	256 QAM		256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM
Upstream			Channel Bonding Value
Index			1			2			3				4
Lock Status			Not Locked			Locked			Locked				Locked
Frequency			35 MHz			29 MHz			23 MHz				16 MHz
Symbol Rate			5120			5120			5120				5120
Power Level			45.3 dBmV			44.8 dBmV			44.0 dBmV				43.0 dBmV
Modulation			QAM			QAM			QAM				QAM
Channel Type			ATDMA			ATDMA			ATDMA				ATDMA

 

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32
Unerrored Codewords	5393212	228155273	227821816	227719652	227608212	229200726	228741939	228867042	227550796	228020264	227421649	229132075	229090400	229280283	228469326	228648753	228329153	229021009	229506862	229799058	229386053	229012618	228048373	228550105	228977448	229702236	228778316	227839701	229078353	228443742	228653412	5393212
Correctable Codewords	4059462	38227	37879	37984	38746	39885	39078	38803	37456	37777	38014	38710	39253	38845	38582	39325	38006	39190	38975	39734	39154	38874	38072	38632	38721	38803	38015	37886	38654	38300	38052	4059462
Uncorrectable Codewords	0	200775	198583	198711	200121

 

I have done all I can, and I am trying to be patient in this process. Any help would be great.

Thanks