Community Forum

New go computer can’t connect to wifi

Kahlfeld
New Poster

New go computer can’t connect to wifi

We have done the troubleshooting to make sure the pc wireless card is working. It is. Pc can connect using Ethernet cable but not WiFi. Hp says to contact ISP
EG
Expert

Re: New go computer can’t connect to wifi

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the PC with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password.

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!