New XB7 Gateway

[JRS2UA]

I currently have gigabit internet service using a SB6 gateway, and have been having problems for a while now with the speed that I'm getting, my xfinity voice not working, and the router losing internet connection altogether until I reboot it (which has been happening more frequently now). I normally have between 30 and 40 devices connected through a mix of wifi and ethernet at any given time. I also have 2 pods installed. I've been looking into going back to using my own modem/router or just changing providers altogether. I recently read about the new SB7 gateway, and was excited about trying it, as it would probably  fix the issues I'm having. But when I called, they told me something about waiting exactly two weeks from when I called for an email and then I'd be able to get it.  I really don't understand the situation. In the past I've never had any issues upgrading equipment, it would just be sent to my home and I'd return the old equipment. Can someone explain the situation to me? Is there any way to upgrade as I've always done? I've tried troubleshooting the issues I'm having with my SB6, and there's no point in replacing it with another SB6 when the SB7 is out. I appreciate any help I can get. Thanks!

[CCAndrew]

It’s an XB7 and it’s currently in testing in some areas and not available nationwide just yet. That’s why you’ll have to wait til you’re notified or stop by your local service center (they would have more correct information about local availability). Depending where you live, it may be awhile
https://corporate.comcast.com/press/releases/comcast-launches-internet-device-multi-gigabit-speeds-w...

[Jlacombe5707]

Yep I have been having issues with the XB6 too and can't wait for the XB6! I have friends within Comcast and I've been trying to get my hands on the XB-7 modem myself here in Michigan. From everything I know, its not in mass-market yet, its getting rolled out in stages in different areas. They said that it will be sometime in the 1st quarter of 2020 (By March at the latest). I also heard from my friend and also a rep at the local Xfinity store that they should be getting some in about the 3rd week of January!

[grego52]

typically have 140 to 160 download and 35 to 55 upload speeds while paying for 1,000 ... not a happy camper, so what's new? comcast speed test shows twice the speed of speedtest.net ... seems bizarre to me. . . currently have the XB6 comcast provided to allow a flow up to the 1,000 I'm paying for ... XB7 allows for 2.5 x that amount ... if comcast is only pushing 1/3 to 1/2 the speeds promised, and less many times, what good is trading up to XB7? Seems like a waste of time and energy to me, since comcast seemingly NEVER pushes anything near the levels they promise! 

So, will an XB7 be a true upgrade? And, if so, how will it accomplish any substantial speed enhancement? 

thanks, in advance, for any helpful input ... enjoy yur weekend

[CCAndrew]

I’d be troubleshooting your present connection, not worrying about the XB7. It’s not a magical cure for slow internet