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New Modem Activation

Frequent Visitor

New Modem Activation

Maybe someone here can help. I just bought a new Netgear CM700 modem and called to have it activated. After about 30 mins on the phone, the customer service rep stated she was unable to get it to connect to their system. Mind you, I just unplugged my old modem/router which was working just fine to activate this new one. She then stated my line was good and did not see any problems on their end but I could have a Comcast tech come out for a $70 charge or return the modem for a new one and try that. She then had me switch back to my ‘old’ modem/router and everything works fine.

Has anyone else had this issue? If so, what was the solution? This doesn’t make much sense to me.
Expert

Re: New Modem Activation

Where did you buy it ?



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Frequent Visitor

Re: New Modem Activation

Best Buy
Expert

Re: New Modem Activation

O/k so I assume that it was new out of the original factory packaging ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: New Modem Activation

Yes. Brand new
Expert

Re: New Modem Activation

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards.  You should get a reply here in your topic. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: New Modem Activation

Ok thank you!
Official Employee

Re: New Modem Activation

Hello, j4kiekbu! 

Thanks for reaching out to us here for help setting up your new gateway. I'd love to take a closer look and help you get this equipment set up. Please send me a private message with your first and last name as well as your service address so I can assist. 
 
 To send a private message, click my name "Comcast_Support", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: New Modem Activation

Message was sent. Waiting on reply. Thanks.