Community Forum

New Internet Setup

kaylasheldonfie
New Poster

New Internet Setup

I am new to Xfinity and need some clarification. I have a compatible modem/router and just created my account and everything. I am signed up to get Performance Select internet at my new house. What all do I need for internet setup besides my compatible modem/router? And do I just set everything up myself? I've only had CenturyLink before and they can be a pain as far as getting set up because you need to schedule appointments with technicians and all that jazz. Just making sure I'm not missing something with Xfinity setup. Thanks in advance!

CCAndrew
Diamond Problem Solver

Re: New Internet Setup

If you’ve never had Comcast service, you’re going to need a tech out

I am a Retired Official Comcast Employee
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kaylasheldonfie
New Poster

Re: New Internet Setup

Is that if I personally have never had Comcast or if the house I'm moving to has never had Comcast? And just so I have the right vocabulary: Comcast refers to Xfinity's internet, TV, and phone?

CCAndrew
Diamond Problem Solver

Re: New Internet Setup

No, if the house never had it or even if you aren’t sure, you should have a tech out

I am a Retired Official Comcast Employee
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kaylasheldonfie
New Poster

Re: New Internet Setup

Thank you!