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New Gigabit customer + SB8200 same speed as before, not even close to Gigabit

dexterfriday
Frequent Visitor

New Gigabit customer + SB8200 same speed as before, not even close to Gigabit

Looks like my brand new SB8200 is not getting the correct boot file.  I have AB01.01.009.32.01_122319_183.0A.NSH

But this article

https://forums.xfinity.com/t5/Internet/ANSWERED-Troubleshooting-Gigabit-Internet-Speeds/ta-p/3150588

mentions "d11_m_xxx_gigabit_c01.cm"

 

I am getting the same speeds as before (250/10) even though my account page is reflecting the gigabit (1000/35) plan.

 

How can I get the correct config pushed to my modem?  I tried support chat but they were unable to help, I think they did not understand what I was asking.

 

Signals look good, but still need correct config on modem (hw ver 6)

 

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
12 Locked QAM256 447000000 Hz 7.5 dBmV 44.0 dB 0 0
13 Locked QAM256 453000000 Hz 7.7 dBmV 43.9 dB 0 0
14 Locked QAM256 459000000 Hz 7.8 dBmV 43.8 dB 0 0
15 Locked QAM256 465000000 Hz 8.1 dBmV 43.8 dB 0 0
16 Locked QAM256 471000000 Hz 7.8 dBmV 43.7 dB 0 0
17 Locked QAM256 477000000 Hz 7.7 dBmV 43.5 dB 0 0
18 Locked QAM256 483000000 Hz 7.9 dBmV 43.4 dB 0 0
19 Locked QAM256 489000000 Hz 8.0 dBmV 43.5 dB 0 0
20 Locked QAM256 495000000 Hz 8.2 dBmV 43.3 dB 0 0
21 Locked QAM256 507000000 Hz 7.9 dBmV 42.8 dB 0 0
22 Locked QAM256 513000000 Hz 7.8 dBmV 42.9 dB 0 0
23 Locked QAM256 519000000 Hz 8.0 dBmV 43.3 dB 0 0
24 Locked QAM256 525000000 Hz 8.2 dBmV 43.7 dB 0 0
25 Locked QAM256 531000000 Hz 8.2 dBmV 43.9 dB 0 0
26 Locked QAM256 537000000 Hz 7.9 dBmV 43.8 dB 0 0
27 Locked QAM256 543000000 Hz 7.6 dBmV 43.6 dB 0 0
28 Locked QAM256 549000000 Hz 7.5 dBmV 43.6 dB 0 0
29 Locked QAM256 555000000 Hz 7.8 dBmV 43.7 dB 0 0
30 Locked QAM256 561000000 Hz 8.0 dBmV 43.8 dB 0 0
31 Locked QAM256 567000000 Hz 7.8 dBmV 43.8 dB 0 0
32 Locked QAM256 573000000 Hz 7.6 dBmV 43.7 dB 0 0
33 Locked QAM256 579000000 Hz 7.5 dBmV 43.5 dB 0 0
34 Locked QAM256 585000000 Hz 7.6 dBmV 43.5 dB 0 0
35 Locked QAM256 591000000 Hz 7.8 dBmV 43.8 dB 0 0
36 Locked QAM256 597000000 Hz 8.0 dBmV 43.8 dB 0 0
37 Locked QAM256 603000000 Hz 7.8 dBmV 43.5 dB 0 0
38 Locked QAM256 609000000 Hz 7.5 dBmV 43.5 dB 0 0
39 Locked QAM256 615000000 Hz 7.5 dBmV 43.4 dB 0 0
40 Locked QAM256 621000000 Hz 7.7 dBmV 43.5 dB 0 0
41 Locked QAM256 627000000 Hz 7.8 dBmV 43.4 dB 0 0
42 Locked QAM256 633000000 Hz 7.5 dBmV 43.4 dB 0 0
48 Locked Other 688000000 Hz 8.0 dBmV 41.8 dB 90657921 0

 

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 23700000 Hz 6400000 Hz 37.0 dBmV
2 1 Locked SC-QAM Upstream 17300000 Hz 6400000 Hz 37.0 dBmV
3 3 Locked SC-QAM Upstream 30300000 Hz 6400000 Hz 37.0 dBmV
4 4 Locked SC-QAM Upstream 36700000 Hz 6400000 Hz 37.0 dBmV


 

dexterfriday
Frequent Visitor

Re: New Gigabit customer + SB8200 same speed as before, not even close to Gigabit

Correction, it looks like my modem did get the config file, had to hit this URL to confirm:

http://192.168.100.1/main.html

 

Configuration File OK

d11_m_sb8200_gigabit_c01.cm

 

Software version must be firmware

Software Version AB01.01.009.32.01_122319_183.0A.NSH

 

So I guess I am good to go, Comcast must just be maxed out for my neighborhood at 250mbps 😞

 

 
ramii19780529
New Poster

Re: New Gigabit customer + SB8200 same speed as before, not even close to Gigabit

If you still care - something similar happened to me but I was getting in the 940s down regularly. A few months after I got the service, I noticed I was in the 500 to 600 range no matter what time I ran the test. So, I just lowered my plan to 300, now I'm at a consistant 360 down every time I check. No sense in paying for speed you aren't reaching, and honestly, my family of three can all be streaming at max resolution and no one ever has an issue. So for now, I'm good with 300.