New Data Overage Bar Graph

I have the same problem and just spent 40 minutes on the pone with comcast. None of the 3 reps I spoke with could answer why this is suddenly on our data use bar graphs. They just kept telling me not to worry. Which, this being Comcast, I am worried. 

The blue portion of the bar graph is accurrate back through September but since a week ago, each month show double my actual use, half in the original blue bar graph, and now another data amount on top of that in red showing I used double what I did. Nobody was able to tell me what that was. 

And Comcast wonders why cable companies rate at the bottom of customer satisfaction in surveys.

Seems to be some kind of glitch in the north east, which currently doesn't have a cap.

Take a look here:

https://www.dslreports.com/forum/r32675052-Caps-Data-Usage-Meter-Overage-Glitch

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@Paraniod wrote:

Seems to be some kind of glitch in the north east, which currently doesn't have a cap.

Take a look here:

https://www.dslreports.com/forum/r32675052-Caps-Data-Usage-Meter-Overage-Glitch

 

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Yeah, it's definitely a regional issue. This is my current usage (I'm in CA, and yes, that's over 2TB this month already). 

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@Paraniod wrote:Seems to be some kind of glitch in the north east, which currently doesn't have a cap.Take a look here: 

https://www.dslreports.com/forum/r32675052-Caps-Data-Usage-Meter-Overage-Glitch

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Also: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Data-usage-overview-glitch/m-p/3310281#M33157.

here is whit see.  the red part labeled Overage is new. dubbling what I saw last month.  When I signed up I was tolled there would be no Overage charges.

I don't trust Comcast.

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@StrCat wrote:

here is whit see.  the red part labeled Overage is new. dubbling what I saw last month.  When I signed up I was tolled there would be no Overage charges.

I don't trust Comcast.

 

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Can't see your pic. Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.