New Customer - Gigabit internet, getting 27mbps

[techno027]

Received self install kit.

Currnent state of network:
Comcast/xfinity box has coax which is directly connected to the TG3482G that they sent (yes, directly connected, not ran through hundreds of feet of cable into the house, I moved it out for testing purposes only to eliminate the house's cabling), which is connected via gig ethernet to my laptop.

Getting 27mbps download speeds using the xfininty speed test. Tried resetting the device and using the built in troubleshooting tool in xfininty app/site. 

Getting 3% of rated speed is not acceptable right? I can't even call comcast to downgrade or ask them to fix it becuase of the COVID stuff. 

[rconjoe]

I'm having the same issue. Went from 700 down every day to a hard cap of 30 mb/s down across all connections. Upload speed is not affected.

[TheSeth]

It's likely that due to all the students and employees working from home now and doing dumb things like streaming powerpoint presentations and having video confrences on mass scale is overloading the system. I predicted this would happen nation wide. The networks can only handle so much.

[techno027 · Accepted solution]

Update: I woke up this morning to an Xfinity van outside my house. Ran a speed test, getting full rated 1 gig now.  I managed to ask the technician what he found, and he said it was a 10 year old filter in their curb box (probably affected mutliple addresses on my block).  

Anyways, thank you Xfinity for getting this addressed!