Howdy! I just purchased a SB8200 to replace an aging and dying Netgear CM400. Activation went fine, but I see this in the log:
|6-5-2020, 14:22:39||Error(4)||"SW upgrade Failed after download - Incompatible SW file"|
"SW Download INIT - Via Config file d11_m_sb8200_silver_c01.cm"
The modem is currently on firmware D31CM-PEREGRINE-188.8.131.52-GA-01-NOSH.
The speeds I'm getting are slower than what I was getting before (only about 75 Mbit down / 5 up -- before I was getting ~150 Mbits down).
Anything that I can try? Thanks!
Hmm. I also have extremely low upstream power levels; I'm now reading that there are issues with the SB8200 and xfinity due to a disagreement in upstream level limits. This could be related to not having the correct firmware though?
|Channel||Channel ID||Lock Status||US Channel Type||Frequency||Width||Power|
|1||3||Locked||SC-QAM||26800000 Hz||6400000 Hz||31.6 dBmV|
|2||4||Locked||SC-QAM||20400000 Hz||6400000 Hz||30.6 dBmV|