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New Apartment with Gigabit Speeds - Terrible ping!

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New Poster

New Apartment with Gigabit Speeds - Terrible ping!

They say a pictures worth a thousand words, so here's what I'm facing non stop.

 

comcast.PNG

 

https://imgur.com/9A3SvXL

 

When I first called Comcast, they said it was because my data plan was too low, so I upgraded to gigabit. Then when I had issues, they said it was my Netgear Nighthawk modem that was causing the problem. I swapped to their modem and same thing. I've since swapped the co axial cable, the ethernet cable to my desktop and same thing. I tried using my laptop and same thing.

 

Any help?

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Gold Problem Solver

Re: New Apartment with Gigabit Speeds - Terrible ping!

Please see Internet Troubleshooting Tips. If you still need help, please post your modem or gateway's signal information, especially downstream power levels and SNR, upstream power levels, and error log.

What is the model number of your modem?