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Network not showing up

sonoteacher
New Poster

Network not showing up

My Xfinity network does not show up on the list of connections.  My phone and printer recognize my Xfinity network, but my laptop does not, it is using my old network.  Can't print because of this.

EG
Expert

Re: Network not showing up

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


Try this. No guarantees. If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi


Associate the laptop with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password. YMMV. Good luck !



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