Community Forum

Network not showing up

New Poster

Network not showing up

My Xfinity network does not show up on the list of connections.  My phone and printer recognize my Xfinity network, but my laptop does not, it is using my old network.  Can't print because of this.


Re: Network not showing up

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.

Try this. No guarantees. If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;

Associate the laptop with the 2.4 or the 5.0 (whichever one works) band's SSID (broadcast name) and password. YMMV. Good luck !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!