Netgear CM700 with gigabit internet??

not sure why it's not letting me post a photo

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@teohenwhy wrote:

not sure why it's not letting me post a photo

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Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.

https://imgur.com/5B0TWrE

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@teohenwhy wrote:

https://imgur.com/5B0TWrE

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That is the theoretical speed that they rate it is capable of doing via multiple bonded DOCSIS 3.0 channels. But they only will deliver the gigabit speed tier via a DOCSIS 3.1 OFDM channel capable modem.

I have been fighting this issue since upgrading to Gigabit internet . I've never been able to get gigabit speeds. First they tell me my modem isn't compatible even though my account page shows it is compatible. So I buy a new modem. With the new modem I am still not getting the rated speed. So a tech comes out yesterday and checks everything and says that his " speed tester " is showing I am getting 950Mbps so the issue must be with network card on my PC. So fine today I buy a new gigabit network card and guess what. Still the same issue. I am on a modem hooked directly to my PC so no router used. Why are so many people having issues with this gigabit internet?

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@teohenwhy wrote:

Ok I notice if I do speedtest on Xfinity.com/speedtest then I am getting 950Mbps download , but other speedtests like Ookla's speedtest.com shows me alot slower download speeds. Why would that be? 

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The reason that their *in house" speed tests show faster speed is because their speed testing servers lie on *their* network's edge, therefore they are not subject to any third party's potential backbone deficiencies / routing deficiencies / distance related latency issues etc;

https://www.dslreports.com/forum/r31251250-

Ok I notice if I do speedtest on Xfinity.com/speedtest then I am getting 950Mbps download , but other speedtests like Ookla's speedtest.com shows me alot slower download speeds. Why would that be? 

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@EG wrote:

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@teohenwhy wrote:

Ok I notice if I do speedtest on Xfinity.com/speedtest then I am getting 950Mbps download , but other speedtests like Ookla's speedtest.com shows me alot slower download speeds. Why would that be? 

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The reason that their *in house" speed tests show faster speed is because their speed testing servers lie on *their* network's edge, therefore they are not subject to any third party's potential backbone deficiencies / routing deficiencies / distance related latency issues etc;

https://www.dslreports.com/forum/r31251250-

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So, do I have a valid complaint since their speedtests show I am getting the rated speed? I would think so since their speedtest on their servers isn't really real world results?

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@teohenwhy wrote:

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I would think so since their speedtest on their servers isn't really real world results?

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They can only guarantee (so to speak) the performance within their own network boundaries. No ISP can guarantee what goes on after the packets leave their network.

"Real-world" results are exactly what happens in the real world / open internet. All of the physical effects / deficiencies /  limitations that are present (and are to be expected) are actually experienced. That goes for any internet provider.