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It’s not compatible with Gig, maybe provide a screenshot of what your account tells you for clarification
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It has to be approved by admins
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@teohenwhy wrote:
not sure why it's not letting me post a photo
Since you are a new poster, it needs to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting it at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to it here.
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Why the upload speed slowed down? I’m not too sure about why.
However, what Customer Service has stated is 100% correct that your current modem is incompatible with the gigabit plan meaning it might not work fully as expected.
When any troubleshooting happens, the red flag will be your current modem that would get blamed because it’s incompatible.
However, what Customer Service has stated is 100% correct that your current modem is incompatible with the gigabit plan meaning it might not work fully as expected.
When any troubleshooting happens, the red flag will be your current modem that would get blamed because it’s incompatible.
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@teohenwhy wrote:
That is the theoretical speed that they rate it is capable of doing via multiple bonded DOCSIS 3.0 channels. But they only will deliver the gigabit speed tier via a DOCSIS 3.1 OFDM channel capable modem.
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@teohenwhy wrote:
Ok I notice if I do speedtest on Xfinity.com/speedtest then I am getting 950Mbps download , but other speedtests like Ookla's speedtest.com shows me alot slower download speeds. Why would that be?
The reason that their *in house" speed tests show faster speed is because their speed testing servers lie on *their* network's edge, therefore they are not subject to any third party's potential backbone deficiencies / routing deficiencies / distance related latency issues etc;
https://www.dslreports.com/forum/r31251250-
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@teohenwhy wrote:
I would think so since their speedtest on their servers isn't really real world results?
They can only guarantee (so to speak) the performance within their own network boundaries. No ISP can guarantee what goes on after the packets leave their network.
"Real-world" results are exactly what happens in the real world / open internet. All of the physical effects / deficiencies / limitations that are present (and are to be expected) are actually experienced. That goes for any internet provider.
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@sumanch
Did you read any of the posts? The modem is not approved by Comcast for Gigabit speeds
Did you read any of the posts? The modem is not approved by Comcast for Gigabit speeds
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This is who’s saying it, and that’s all that matters. Go there, choose your speed levels, and see where it falls
https://www.xfinity.com/support/devices/#unauth
https://www.xfinity.com/support/devices/#unauth
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