I lost my internet connection this morning and after power cycling and reseting the modem several times and finally the DS, UP, and Internet lights are green. However, I don't have internet access going through the router or when plugging a device directly into the modem. The xfinity status page tells me that they can't see my modem at all and wants to just keep manually power cycling it. I swapped out the modem with another one (different make and model) and had the same issues. When I go into the CM600 I see locked US/DS channels. Any ideas on what to try next?
| Frequency start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
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| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
429000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enable |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
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| <tabindex=-1>Downstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
38 |
429000000 Hz |
-3.7 dBmV |
41.0 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
39 |
435000000 Hz |
-4.9 dBmV |
40.5 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
40 |
441000000 Hz |
-4.5 dBmV |
40.7 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
41 |
453000000 Hz |
-6.9 dBmV |
39.8 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
25 |
459000000 Hz |
-5.7 dBmV |
40.3 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
34 |
465000000 Hz |
-6.8 dBmV |
39.9 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
35 |
471000000 Hz |
-6.1 dBmV |
40.1 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
36 |
477000000 Hz |
-5.6 dBmV |
40.2 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
1 |
483000000 Hz |
-6.0 dBmV |
40.2 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
2 |
489000000 Hz |
-5.1 dBmV |
40.5 dB |
0 |
0 |
| 11 |
Locked |
QAM256 |
3 |
495000000 Hz |
-6.9 dBmV |
39.9 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
4 |
501000000 Hz |
-6.8 dBmV |
39.9 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
5 |
507000000 Hz |
-6.3 dBmV |
36.0 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
6 |
513000000 Hz |
-8.4 dBmV |
39.2 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
7 |
519000000 Hz |
-6.5 dBmV |
40.0 dB |
0 |
0 |
| 16 |
Locked |
QAM256 |
8 |
525000000 Hz |
-6.4 dBmV |
40.0 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
9 |
531000000 Hz |
-7.3 dBmV |
39.8 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
10 |
537000000 Hz |
-5.6 dBmV |
40.8 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
11 |
543000000 Hz |
-6.9 dBmV |
39.9 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
12 |
549000000 Hz |
-6.2 dBmV |
40.3 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
13 |
555000000 Hz |
-6.7 dBmV |
39.9 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
14 |
561000000 Hz |
-7.2 dBmV |
39.5 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
15 |
567000000 Hz |
-5.6 dBmV |
40.8 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
16 |
573000000 Hz |
-6.2 dBmV |
40.4 dB |
0 |
0 |
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| <tabindex=-1>Upstream Bonded Channels</tabindex=-1> |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
35800000 Hz |
46.8 dBmV |
| 2 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 3 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 4 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
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| Current System Time: Wed Apr 15 12:05:55 2020 |
| System Up Time: 0:59:00 |
