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Netgear CM600 all lights green - no internet

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Netgear CM600 all lights green - no internet

I lost my internet connection this morning and after power cycling and reseting the modem several times and finally the DS, UP, and Internet lights are green. However, I don't have internet access going through the router or when plugging a device directly into the modem. The xfinity status page tells me that they can't see my modem at all and wants to just keep manually power cycling it. I swapped out the modem with another one (different make and model) and had the same issues. When I go into the CM600 I see locked US/DS channels. Any ideas on what to try next?

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 429000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only
 
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 38 429000000 Hz -3.7 dBmV 41.0 dB 0 0
2 Locked QAM256 39 435000000 Hz -4.9 dBmV 40.5 dB 0 0
3 Locked QAM256 40 441000000 Hz -4.5 dBmV 40.7 dB 0 0
4 Locked QAM256 41 453000000 Hz -6.9 dBmV 39.8 dB 0 0
5 Locked QAM256 25 459000000 Hz -5.7 dBmV 40.3 dB 0 0
6 Locked QAM256 34 465000000 Hz -6.8 dBmV 39.9 dB 0 0
7 Locked QAM256 35 471000000 Hz -6.1 dBmV 40.1 dB 0 0
8 Locked QAM256 36 477000000 Hz -5.6 dBmV 40.2 dB 0 0
9 Locked QAM256 1 483000000 Hz -6.0 dBmV 40.2 dB 0 0
10 Locked QAM256 2 489000000 Hz -5.1 dBmV 40.5 dB 0 0
11 Locked QAM256 3 495000000 Hz -6.9 dBmV 39.9 dB 0 0
12 Locked QAM256 4 501000000 Hz -6.8 dBmV 39.9 dB 0 0
13 Locked QAM256 5 507000000 Hz -6.3 dBmV 36.0 dB 0 0
14 Locked QAM256 6 513000000 Hz -8.4 dBmV 39.2 dB 0 0
15 Locked QAM256 7 519000000 Hz -6.5 dBmV 40.0 dB 0 0
16 Locked QAM256 8 525000000 Hz -6.4 dBmV 40.0 dB 0 0
17 Locked QAM256 9 531000000 Hz -7.3 dBmV 39.8 dB 0 0
18 Locked QAM256 10 537000000 Hz -5.6 dBmV 40.8 dB 0 0
19 Locked QAM256 11 543000000 Hz -6.9 dBmV 39.9 dB 0 0
20 Locked QAM256 12 549000000 Hz -6.2 dBmV 40.3 dB 0 0
21 Locked QAM256 13 555000000 Hz -6.7 dBmV 39.9 dB 0 0
22 Locked QAM256 14 561000000 Hz -7.2 dBmV 39.5 dB 0 0
23 Locked QAM256 15 567000000 Hz -5.6 dBmV 40.8 dB 0 0
24 Locked QAM256 16 573000000 Hz -6.2 dBmV 40.4 dB 0 0
 
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 35800000 Hz 46.8 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
 
Current System Time: Wed Apr 15 12:05:55 2020
System Up Time: 0:59:00
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Diamond Problem Solver

Re: Netgear CM600 all lights green - no internet

Possibly have a tech out, depending on the market you’re in, you’re missing 2 or 3 upstream channels

I am a Retired Official Comcast Employee
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