Netgear C7800

[dreadlux72]

What does this mean?? I've been trying to get this C7800 modem to connect to the net and this is what I see in the Netgear genie:

Cable Connection

Apply             Cancel     Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1> Procedure Status Comment Acquire Downstream Channel 369000000 Hz Locked Connectivity State In progress Upstream Parameters Acquired Boot State In progress Unknown Configuration File In progress   Security Disabled Disabled IP Provisioning Mode Honor MDD IPv4 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables 1 Locked QAM256 13 369000000 Hz -25.5 dBmV 29.2 dB 4220570 64876 2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 9 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 10 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 11 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 12 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 13 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 14 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 15 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 16 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 25 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 26 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 27 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 28 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 29 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 30 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 31 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 <tabindex=-1>Upstream Bonded Channels (Partial Service)</tabindex=-1> Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Not Locked ATDMA 2 5120 Ksym/sec 29400000 Hz 56.5 dBmV 2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 0 Other 0 Hz 0 ~ 0 0 0 2 0 Other 0 Hz 0 ~ 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1   Other 0 Hz 0 ~ 0 0 0 dBmV 2   Other 0 Hz 0 ~ 0 0 0 dBmV Current System Time: Fri, Jan 02, 1970 07:12:02

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[jweaver0312]

Those signals are extremely out of whack causing it to not even complete coming online. If there are any splitters try bypassing them and see if the same thing happens.

If the same thing happens, you’ll need a technician to investigate from outside.

[CCAndrew]

You posted the same thing 2.5 months ago, what was the end result then?
https://forums.xfinity.com/t5/Your-Home-Network/Locked-on-a-downstream-channel-and-Connectivity-Stat...