Netflix - Smart TV won't connect to internet

I got a new router from Comcast last summer but just tonite tried to get Netflix on TV. Was able to make it work before new router, now I get message Code NW-1-1000. I've tried Network Settings and putting in my wifi name and password but it doesn't connect.

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Responses

CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

Since it’s been so long, have you tried hooking up your tv to a different network (maybe a phone hotspot), to see if it’s the tv? Does your Wi-Fi/internet work with all your other devices? Do other apps on your tv work or is it just Netflix that gives you trouble ?

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j4doran

New Poster

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2 Messages

5 years ago

I don't think I know how to hook my tv up with a phone hotspot. Yes, my wi-Fi does work with my computer, phone and ipad. I tried to use the browser app on my TV - it gave me the message "No server" so I don't think it is just a Netflix app problem.

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EG

Expert

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111.6K Messages

5 years ago

@j4d wrote:

now I get message Code NW-1-1000.

Some things to try;

https://help.netflix.com/en/node/13813

Click on *Smart TV*.

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Your Home Network

j4doran

Netflix - Smart TV won't connect to internet

CCAndrew

j4doran

EG

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