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Neighbors using Wifi

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Neighbors using Wifi

New neighbors have moved in and some how gotten onto my network. I have since changed the password and the network name after completing a hard reset. I have also hidden the network. The neighbors are still accessing my network even though I have done all of this and paused their access. How can I prevent this and protect my network?
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New Poster

Re: Neighbors Stealing Wifi

I am sorry to say. no one is stealing anything. Xfinity; aka Comcast allows access to your / their modem to anyone with an Xfinity account. You need to set this access to your modem to off. Otherwise anyone with Xfinity username password will be allowed in.

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New Poster

Re: Neighbors Stealing Wifi

Enable or Disable the Xfinity WiFi Home Hotspot Feature in My Account
  1. Go to customer.xfinity.com/#/settings/security/hotspot.
  2. Sign in to your account using your Xfinity ID and password.
  3. Click Turn Off or Turn On to disable or enable your public hotspot. ...
  4. Confirm your selection.
  5. A confirmation message will appear.
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New Poster

Re: Neighbors Stealing Wifi

Don't be sorry to say that. I did not know this and appreciate you explaining this.
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Expert

Re: Neighbors Stealing Wifi

FWIW, your private home network WiFi, and the additional public WiFi hot spot that your gateway broadcasts are two completely separate networks. Just because the public hotspot can be accessed does not mean that your password-protected private home network can be accessed.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Re: Neighbors Stealing Wifi

Yes I agree, FWIU a hot spot does not allow access to your home network but it is using your connectivity. This does not mean there is not other nefarious activities going on. I feel safer with mine off.

Regards

James

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Expert

Re: Neighbors Stealing Wifi

FWIW, the public hotspot is a separate and dedicated service flow / bandwidth allocation from the modem. It does not affect or reduce the private service flow / allocation.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Neighbors Stealing Wifi

+1 for BYOM