Regular Visitor
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4 Messages
Need help with xfi gateway
Anyone here good with using a splitter to hook up cable and internet?
I have a 2 way splitter that currently only has one output hookup being used for TV. I am trying to connect my xfi to the other output but when I do, the comcast app wont detect the modem. The input line is a cord that goes into the wall... we dont have any cable outlet hookups. The TV is working fine. Any help is appreciated!! Thanks
I have a 2 way splitter that currently only has one output hookup being used for TV. I am trying to connect my xfi to the other output but when I do, the comcast app wont detect the modem. The input line is a cord that goes into the wall... we dont have any cable outlet hookups. The TV is working fine. Any help is appreciated!! Thanks
EG
Expert
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111.7K Messages
5 years ago
Does the "Online" indicator light on the modem light up steadily when you connect it to the splitter after some time passes ?
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Mtomao
Regular Visitor
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4 Messages
5 years ago
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EG
Expert
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111.7K Messages
5 years ago
For a test, what happens when you connect the cord directly to the gateway device (no splitter in the mix) ?
Has the gateway device been activated for service yet ?
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Mtomao
Regular Visitor
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4 Messages
5 years ago
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EG
Expert
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111.7K Messages
5 years ago
The second question ?
Is this a new service / installation ?
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Mtomao
Regular Visitor
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4 Messages
5 years ago
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EG
Expert
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111.7K Messages
5 years ago
Would you please share what the solution was as it may benefit other readers here.
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