Mtomao's profile

Regular Visitor

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4 Messages

Friday, July 17th, 2020 7:00 AM

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Need help with xfi gateway

Anyone here good with using a splitter to hook up cable and internet?

I have a 2 way splitter that currently only has one output hookup being used for TV. I am trying to connect my xfi to the other output but when I do, the comcast app wont detect the modem. The input line is a cord that goes into the wall... we dont have any cable outlet hookups. The TV is working fine. Any help is appreciated!! Thanks

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Expert

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111.7K Messages

5 years ago

Does the "Online" indicator light on the modem light up steadily when you connect it to the splitter after some time passes ?

Regular Visitor

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4 Messages

5 years ago

The light blinks green when the app is searching for the modem.

Expert

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111.7K Messages

5 years ago

For a test, what happens when you connect the cord directly to the gateway device (no splitter in the mix) ?

 

Has the gateway device been activated for service yet ?

 

 

Regular Visitor

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4 Messages

5 years ago

Hmm... I will try that at some point when the TV isnt being used 😉

Expert

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111.7K Messages

5 years ago

The second question ? 

 

Is this a new service / installation ?

Regular Visitor

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4 Messages

5 years ago

Our internet is working now! Thanks for your help!

Expert

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111.7K Messages

5 years ago

Would you please share what the solution was as it may benefit other readers here.

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