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Does the "Online" indicator light on the modem light up steadily when you connect it to the splitter after some time passes ?
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For a test, what happens when you connect the cord directly to the gateway device (no splitter in the mix) ?
Has the gateway device been activated for service yet ?
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The second question ?
Is this a new service / installation ?
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Would you please share what the solution was as it may benefit other readers here.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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