Community Forum

Need additional IP address for SB8200

Highlighted
Regular Visitor

Need additional IP address for SB8200

@ComcastMorgan  We just purchased an Arris SB8200 modem and need a second IP address assigned.  I see from many previous posts that you have helped people with this problem.  However, I cannot figure out how to send you a PM to get the ball rolling.  Any advice?  Thanks!

Highlighted
Problem Solver

Re: Need additional IP address for SB8200


@DavidAshman wrote:

@ComcastMorgan  We just purchased an Arris SB8200 modem and need a second IP address assigned.  I see from many previous posts that you have helped people with this problem.  However, I cannot figure out how to send you a PM to get the ball rolling.  Any advice?  Thanks!


You have to post first to have the PM capability to be activated.  Unsolicited PM's are against Forum policy so you have to wait for an agent to request a PM from you.  Check your Forum (Profile) My Settings->Preferences to see if Private Messenger is activated/checked.

Joe V
(not a Comcast employee, just another paying customer)
Highlighted
Expert

Re: Need additional IP address for SB8200


@DavidAshman wrote:

@ComcastMorgan  We just purchased an Arris SB8200 modem and need a second IP address assigned.  I see from many previous posts that you have helped people with this problem.  However, I cannot figure out how to send you a PM to get the ball rolling.  Any advice?  Thanks!


FWIW, 

First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Need additional IP address for SB8200

Hi, DavidAshman!

 

Thank you for creating a post. If you're looking to hardwire a device to the second ethernet port on your modem, we can see if adding an additional IP address is something that is still available in your area. I saw that you sent me a PM, so I will be replying that shortly. Try and remember in the future though that we ask you to wait to send us a PM until we directly request one. Thanks!

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

How do I get a 2nd IP address?

I saw a few threads on this but it mostly ended with PMs. I would like to get a 2nd IP address to use both ethernet ports on my Arris. Other than sending me the rates pdf can someone help me get / buy the 2nd IP?

Highlighted
New Poster

Re: Need additional IP address for SB8200

I would also like to get  2nd IP. How do I do that?

Highlighted
Official Employee

Re: Need additional IP address for SB8200

Thank you for your time, DavidAshman. Let us know if you need further assistance down the road. 

 

For those of you requesting adding an additional IP address, please know that there is an additional cost for it each month and it's also something that is being phased out in all of our divisions. If you would like us to check if this is something still available to you, please create your own post and we will respond from there. 

 

Thank you all!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!