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Need Help Internet Service Intermittent

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Need Help Internet Service Intermittent

On 3/20/2020, I opened a ticket for port speeds and loss of connectivity. The technician arrived and found that the coax cable connector was not crimped at all at the pedestal. Since this area is new (6 months old) established service 12/2020, the tech came inside to check all the connections, all was good.

 

Prior to this I opened a ticket with Netgear for the modem (CM1200), and Netgear did not see an issue with the modem but decided to RMA the unit. SInce after 3/20 I continued to experience disconnection issues but speeds were still good. Coronavirus hit the US hard at this time, which forced work from home and this was not good for me and my family.  

 

I contacted Comcast and spoke with tech to hopefully resolve the problem, but the tech indicated I need to have a tech come out. Lucky this was a knowledgable tech and we can discuss modem parameter settings etc. 

 

Tech came out and indicated all looked good and I tried to explain this is an intermittent problem so intrusive test is needed.  This is the information I shared with the tech

The ping test below is only logging failed attempts in a 1-second interval. Timestamps indicate the frequency of the outage. 

 Here is a link to my modem information. Keep in mind this is a intermittent service.

https://drive.google.com/open?id=1nDRVya8_PdksIsqAJC5P239ZMn-GGSTO

 

 

*******Start Time 15:30***********

Sun 04/12/2020 16:47:17.16 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:19.20 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:21.22 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:23.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 16:47:25.14 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:03:34.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:03:40.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:08:16.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:22.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:28.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:40.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:46.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:52.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:08:58.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:04.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:10.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:16.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:22.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:28.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:09:34.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:13:06.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:18.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:32.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:13:54.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:14:00.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:18:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:23.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:29.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:35.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:41.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:47.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:53.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:18:59.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:05.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:11.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:17.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:23.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:29.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:35.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:41.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:47.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:53.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:19:59.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:20:05.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:20:11.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:34:28.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:34:34.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:39:51.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:39:57.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:15.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:21.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:27.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 17:40:39.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 17:55:11.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:00:23.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:03:37.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:03:43.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:07:39.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:19:23.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:29.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:35.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:41.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:47.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:53.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:19:59.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:20:04.61 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:20:10.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:37:15.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:46:34.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:46:40.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 18:49:11.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 18:49:17.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:04:57.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:07:29.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:09:18.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:24.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:30.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:36.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:09:54.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:00.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:06.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:12.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:18.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:24.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:30.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:36.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:10:54.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:11:04.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:13:06.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:14:10.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:17:12.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:27:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:51.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:27:57.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:28:03.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:28:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:28:15.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:32:11.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:32:44.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:32:50.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:36:26.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:36:36.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:36:54.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:39:43.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:39:49.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:39:55.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:01.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:07.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:13.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:25.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:31.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:40:37.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:44:50.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:45:15.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:45:21.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:45:27.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:45:33.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:49:52.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:49:58.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:04.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:10.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:16.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:22.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:28.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:34.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:50:40.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:54:34.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:54:55.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:55:01.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:55:07.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:55:13.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 19:59:45.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:59:51.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 19:59:57.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:03.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:09.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:15.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:21.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:27.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:00:57.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:03.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:15.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:21.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:27.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:01:57.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:03.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:09.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:15.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:25.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:31.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:37.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:02:43.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:07:13.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:19.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:25.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:31.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:37.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:43.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:49.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:07:55.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:01.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:07.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:13.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:19.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:31.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:37.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:08:49.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:12:41.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:12:47.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:12:53.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:12:59.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:07.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:13.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:19.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:25.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:33.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:39.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:45.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:51.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:13:57.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:14:03.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:14:09.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:20:33.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:22:07.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:23:39.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:31:43.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:31:49.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:35:43.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:43:24.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:51:46.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 20:51:52.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 20:56:37.10 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:19:55.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:01.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:07.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:13.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:19.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:25.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:31.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:37.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:43.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:49.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:20:55.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:01.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:12.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:18.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:24.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:21:32.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:23:46.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:23:52.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:28:36.10 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:28:42.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:28:48.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:28:54.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:29:00.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:29:06.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 21:37:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 21:37:57.10 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:12:10.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:18:37.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:33:43.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:34:50.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:37:15.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:46:51.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:48:10.10 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:16.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:38.12 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:44.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 22:48:50.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 22:55:41.12 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:03:51.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:03:57.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:08:56.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:09:02.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:09:31.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:14:08.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:17:28.11 FAILED PING to 8.8.8.8
Sun 04/12/2020 23:17:34.11 FAILED PING to 8.8.8.8

Sun 04/12/2020 23:30:27.12 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:08:23.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:11:47.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:11:57.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:12:17.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:17:05.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:17:11.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:23:46.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:35:13.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:35:53.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:35:59.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 0:54:28.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 0:54:34.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:06:38.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:06:44.10 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:12:12.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:24:35.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:48:45.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:48:51.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:48:57.10 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:49:03.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:49:09.12 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:49:15.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:51:31.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:37.12 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:43.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:49.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:51:55.10 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:52:01.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:52:13.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:52:46.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:56:00.11 FAILED PING to 8.8.8.8
Mon 04/13/2020 1:56:06.11 FAILED PING to 8.8.8.8

Mon 04/13/2020 1:58:46.11 FAILED PING to 8.8.8.8

 

Downstream

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4/13/2020

The tech just indicated that he found a problem on the line. He called the issue in to be resolved and he even had problems scheduling maintenance. He then indicated that he is seeing a 4% packet loss and after back and forth they will perform maintenance. When seeing this is how a tech is treated it is no wonder why the comcast service is NOT satisfactory. If this issue gets resolved, I have no problem updating my comments and apologizing. I have seen this before and not hopeful this will get resolved. I will start exploring service with my giant carrier.

Highlighted
Regular Visitor

Re: Need Help Internet Service Intermittent

The ticket has been entered for maintenance but this situation is getting worst.  Please see below this needs to be escalated.

Reply from 75.75.75.75: bytes=32 time=3317ms TTL=52
Reply from 75.75.75.75: bytes=32 time=153ms TTL=52
Reply from 75.75.75.75: bytes=32 time=218ms TTL=52
Reply from 75.75.75.75: bytes=32 time=172ms TTL=52
Reply from 75.75.75.75: bytes=32 time=166ms TTL=52
Reply from 75.75.75.75: bytes=32 time=262ms TTL=52
Reply from 75.75.75.75: bytes=32 time=112ms TTL=52
Reply from 75.75.75.75: bytes=32 time=124ms TTL=52
Reply from 75.75.75.75: bytes=32 time=148ms TTL=52
Reply from 75.75.75.75: bytes=32 time=137ms TTL=52
Reply from 75.75.75.75: bytes=32 time=118ms TTL=52
Reply from 75.75.75.75: bytes=32 time=120ms TTL=52
Reply from 75.75.75.75: bytes=32 time=158ms TTL=52
Reply from 75.75.75.75: bytes=32 time=3592ms TTL=52
Request timed out.
Request timed out.
Request timed out.
Reply from 75.75.75.75: bytes=32 time=150ms TTL=52
Reply from 75.75.75.75: bytes=32 time=123ms TTL=52
Reply from 75.75.75.75: bytes=32 time=218ms TTL=52
Reply from 75.75.75.75: bytes=32 time=221ms TTL=52
Reply from 75.75.75.75: bytes=32 time=259ms TTL=52
Reply from 75.75.75.75: bytes=32 time=242ms TTL=52

Highlighted
Frequent Visitor

Re: Need Help Internet Service Intermittent

Exact same problem. Ping times increase until they time out. Tech came out, replaced connectors, second tech came out replaced the wire to the street. Still happens. Intermittent. Some days worse than others. When the techs are here it isn't doing it. Replaced modem twice. Tech support just says that the modem is online and the lights are lit so problem solved - which is not true.

 

 

ping34.PNG
Highlighted
Regular Visitor

Re: Need Help Internet Service Intermittent

I am sorry you are going through a similar situation. Hopefully, someone from Comcast can shed some light on what is going on. 

I am hoping to hear something in 48 hrs from the tech side since he opened a maintenance ticket. I received a text message that Comcast will provide the needed maintenance, then let me know that it has been completed. If this solves my problem I will definitly respond back.

 

Good Luck

Highlighted
Regular Visitor

Re: Need Help Internet Service Intermittent

Spoiler
 

Comcast performed maintenance on the line. I will test and see how everything goes. If I dont report back then this was the problem.