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Name of WiFi won’t show up on my laptop

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New Poster

Name of WiFi won’t show up on my laptop

My WiFi won’t show on my laptop but on all my other devices it dors
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Expert

Re: Name of WiFi won’t show up on my laptop

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi



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Frequent Visitor

Re: Name of WiFi won’t show up on my laptop

It could be that you only have one band enabled and that band is not visible by your device.

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Expert

Re: Name of WiFi won’t show up on my laptop

Doesn't my link allude to that ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!