Marta_0521's profile

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Tuesday, August 25th, 2020 2:00 PM

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Name of WiFi won’t show up on my laptop

My WiFi won’t show on my laptop but on all my other devices it dors

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Expert

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111.4K Messages

5 years ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

Contributor

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12 Messages

5 years ago

It could be that you only have one band enabled and that band is not visible by your device.

Expert

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111.4K Messages

5 years ago

Doesn't my link allude to that ?

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