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NO WIFI SERVICE!!!!

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New Poster

NO WIFI SERVICE!!!!

I HAD SOME ONE ON CHAT AND MY COMPUTOR SHUT OFF OF CHAT, I HAVE INTERNET BUT NO WIFI SERVICE. WHEN TRYING TO PUT IN MY ACCOUNT INFO IT KEEPS ASKING FOR MY NETWORK SECURITY KEY.I DON'T KNOW THAT ANSWER. I HAVE MY OWN MODEM/ROUTER AND IT SHOULD BE LISTED ON MY ACCOUNT. IT LOOKS TO ME THAT SOMEHOW WHEN I SWITCHED TO COMCAST IT WAS WORKING BUT NOW ITS NOT, ITS NOT EVEN SHOWING IT WAS ADDED,BECAUSE OF THIS MY WIRELESS PRINTER DOES NOT WORK EITHER.DO I NEED SOMEONE TO COME OUT AND CHECK THIS FOR ME?PLEASE HELP ME.THANK YOU

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Regular Contributor

Re: NO WIFI SERVICE!!!!

If you own your own router than you probably won't find any information about it in your comcast account.  If you've never changed the SSID and security key, then try looking at the router itself.  Frequently they print the default values right on the box to make it easy.