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RishiSheth
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Wednesday, April 22nd, 2020 1:00 PM

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NEVER GETTING SPEEDS THAT I PAY FOR

For some reason, I never get any speed that I pay for at comcast. I first started with 100mbps and then went to 1gig and I was never even getting close to what I pay for. Have been on the phone with on and off with comcast for couple months now and they have never given me a credit yet. Still to this day I have only 150mbps on average coming into my modem and I pay for 1gig. 

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5 years ago

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omarvilla59

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16 Messages

5 years ago

I'm having the exact same issue. I get it, now that more people are working from home during this pandamic and I don't expect to get near gig speeds. But, when I'm paying for gig speeds and the maxium download I'm getting is 250mbps during off-peak (2am) that's unacceptable. I upgraded to the gig plan with a new Arris SB8200 and from day 1 I never got 1/3rd of the speed advertised. After numerous attempts to tech support and having techs come out to check my lines which they stated are fine, nothing has been resolved. They blame it's the device and Arris tech support blames it's the lack of  dBmV power signals from the ISP based on the log readings I give them. I purchased another Arris SB8200 to remove the excuse of blaming the issue on the device. What are the odds of two new modems purchased at different times and locations to be defective? Anyways, I've listed my recent logs below on my newest modem and can anyone help me? Your efforts would be much appreciated. 

 

Date Time Event ID Event Level Description
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 84020300 5 "MDD message timeout;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:56 2436694061 5 "Dynamic Range Window violation"
04/22/2020 17:56 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:55 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:55 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 2436694066 6 "Honoring MDD; IP provisioning mode = IPv6"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
04/22/2020 17:33 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:01:5c:a5:f6:6c;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:09:58:65;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

 

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 495000000 Hz 5.8 dBmV 41.1 dB 0 0
2 Locked QAM256 477000000 Hz 6.0 dBmV 41.3 dB 0 0
3 Locked QAM256 483000000 Hz 5.8 dBmV 41.4 dB 0 0
4 Locked QAM256 489000000 Hz 6.1 dBmV 41.3 dB 0 0
6 Locked QAM256 507000000 Hz 5.0 dBmV 40.8 dB 0 0
7 Locked QAM256 513000000 Hz 5.6 dBmV 40.9 dB 0 0
8 Locked QAM256 519000000 Hz 5.4 dBmV 40.8 dB 0 0
9 Locked QAM256 525000000 Hz 5.4 dBmV 40.9 dB 0 0
10 Locked QAM256 531000000 Hz 4.7 dBmV 40.7 dB 0 0
11 Locked QAM256 537000000 Hz 4.7 dBmV 40.6 dB 0 0
12 Locked QAM256 543000000 Hz 4.8 dBmV 40.6 dB 1 0
13 Locked QAM256 555000000 Hz 5.1 dBmV 40.6 dB 0 0
14 Locked QAM256 561000000 Hz 4.6 dBmV 40.4 dB 0 0
15 Locked QAM256 567000000 Hz 4.7 dBmV 40.3 dB 0 0
16 Locked QAM256 573000000 Hz 4.6 dBmV 40.3 dB 0 0
17 Locked QAM256 579000000 Hz 5.3 dBmV 40.5 dB 0 0
18 Locked QAM256 585000000 Hz 4.8 dBmV 40.4 dB 0 0
19 Locked QAM256 591000000 Hz 5.0 dBmV 40.3 dB 0 0
20 Locked QAM256 597000000 Hz 4.3 dBmV 40.3 dB 0 0
21 Locked QAM256 603000000 Hz 5.3 dBmV 40.4 dB 0 0
22 Locked QAM256 609000000 Hz 5.2 dBmV 40.3 dB 1 0
23 Locked QAM256 615000000 Hz 5.3 dBmV 40.2 dB 0 0
24 Locked QAM256 621000000 Hz 4.7 dBmV 40.0 dB 0 0
25 Locked QAM256 627000000 Hz 4.4 dBmV 40.0 dB 0 0
26 Locked QAM256 633000000 Hz 5.1 dBmV 40.2 dB 0 0
27 Locked QAM256 639000000 Hz 5.2 dBmV 40.4 dB 0 0
28 Locked QAM256 645000000 Hz 5.5 dBmV 40.5 dB 0 0
29 Locked QAM256 651000000 Hz 4.5 dBmV 40.1 dB 1 0
30 Locked QAM256 657000000 Hz 4.9 dBmV 40.1 dB 2 0
31 Locked QAM256 663000000 Hz 4.8 dBmV 40.1 dB 0 0
32 Locked QAM256 669000000 Hz 5.7 dBmV 40.1 dB 0 0
33 Locked Other 690000000 Hz 5.3 dBmV 37.8 dB 542007229 0


 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 4 Locked SC-QAM Upstream 16600000 Hz 6400000 Hz 39.0 dBmV
2 3 Locked SC-QAM Upstream 23000000 Hz 6400000 Hz 40.0 dBmV
3 2 Locked SC-QAM Upstream 29400000 Hz 6400000 Hz 40.0 dBmV
4 1 Locked SC-QAM Upstream 35800000 Hz 6400000 Hz 39.0 dBmV

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