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My wifi keeps cutting out

ChiefFueg
New Poster

My wifi keeps cutting out

I have a really good modem and router and I currently pay $90 dollars for 600 mbps and i don’t even get these speeds. my household contains 3 full time college student and 1 in grad school. We cannot have the wifi cut out. I’ve had to rely on paying for a day pass because I’m scared my wifi will drop during class.
EG
Expert

Re: My wifi keeps cutting out

For a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.



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ComcastAmir
Official Employee

Re: My wifi keeps cutting out

Hi ChiefFueg, thank you for reaching out to us here with this concern. I know it's been a while since you created this post so I wanted to follow up to see if you were still experiencing issues with staying connected. For further assistance please reach back out to me here. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert

Re: My wifi keeps cutting out

@ChiefFueg 

 

My question in the public forums With which these were supposed to be ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!