New Poster
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1 Message
My wifi keeps cutting out
I have a really good modem and router and I currently pay $90 dollars for 600 mbps and i don’t even get these speeds. my household contains 3 full time college student and 1 in grad school. We cannot have the wifi cut out. I’ve had to rely on paying for a day pass because I’m scared my wifi will drop during class.
EG
Expert
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111.7K Messages
4 years ago
For a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hi ChiefFueg, thank you for reaching out to us here with this concern. I know it's been a while since you created this post so I wanted to follow up to see if you were still experiencing issues with staying connected. For further assistance please reach back out to me here.
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EG
Expert
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111.7K Messages
4 years ago
@ChiefFueg
My question in the public forums With which these were supposed to be ?
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user_83378b
Visitor
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2 Messages
4 years ago
Mine does, too. I have an xfinity combined. WiFi router and modem, the ethernet works fine even when the WiFi has cut out as it does for several minutes to 1/2 hour.
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