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My internet keeps going in and out and I can not get any help

jedi5ive0
New Poster

My internet keeps going in and out and I can not get any help

I have been hung up on by your automated phone system multiple times.  I am disabled so it is difficult to  type quickly enough for your chat agents, thy just end the chat.  I used your website to increase my service to 600 but I am not getting the speed ( getting 290 ), I just have unstable internet.  It stay on for a while then turns off.  

EG
Expert

Re: My internet keeps going in and out and I can not get any help

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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jedi5ive0
New Poster

Re: My internet keeps going in and out and I can not get any help

I have been restarting the modem multiple times, excluding the multiple times the system did it so I could get help .  The help never occurs I just get hung up on.