My SBG6580 is giving connectivity state of "Access Denied"

dandvan · ‎03-27-2020

As the subject says. I'm suddenly getting access denied messages on my cable modem. It re-conected earlier today but it dead again. I can not get through to customer support; they are saying to stay on hold for over 1.5 hours. What is going on?

ComcastMartin · ‎05-02-2020

Hello, dandvan.

I wanted to touch base and make sure your modem is working. If it is not, could you please private message me your full name? Thank you for posting to our forums and for being a Comcast customer.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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My SBG6580 is giving connectivity state of "Access Denied"

Re: My SBG6580 is giving connectivity state of "Access Denied"