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Multiple modems, 15 hours with phone, chat and online

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Multiple modems, 15 hours with phone, chat and online

I get that there's capacity issues but at my wits end on getting things fixed. My internal router is working fine (internal network is working great and my wired and wireless connections get same drops) but we keep losing internet connection. Have tried multiple bootfiles and firmwares on my old SB6190, 2 new modems of different brands (SB8200 and CM1000v2), reprovisioned dozens of times for each and the in-home tech says the signal looks fine from his end and there's no feedback from our one neighbor (we're in a duplex. I've showed him the data below as well which doesn't quite match what he's seeing on the upstream side. Hoping to get an escalation here to see if there's anyting else to try.

 

Have GB now but getting 300MBPS at best (40-50upload) and dropping a couple times per half hour (making it difficult for us both to work).

 

Please see signals below! Would love to get ODFM working but would settle for a stable 3.0 connection at this point...

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment
Acquire Downstream Channel 549000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv6 only

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 20 549000000 Hz 7.0 dBmV 39.9 dB 37495848 8824 9779
2 Locked QAM256 8 471000000 Hz 9.0 dBmV 40.8 dB 36538757 7283 5520
3 Locked QAM256 9 477000000 Hz 9.0 dBmV 40.7 dB 36541248 7429 6373
4 Locked QAM256 10 483000000 Hz 9.0 dBmV 40.7 dB 36544411 7653 6892
5 Locked QAM256 11 489000000 Hz 9.1 dBmV 40.6 dB 36545537 7815 7622
6 Locked QAM256 12 495000000 Hz 9.2 dBmV 40.5 dB 36549825 8376 7735
7 Locked QAM256 13 507000000 Hz 9.3 dBmV 40.7 dB 36553922 8006 7609
8 Locked QAM256 14 513000000 Hz 9.0 dBmV 40.5 dB 36558979 7736 7326
9 Locked QAM256 15 519000000 Hz 8.6 dBmV 40.5 dB 36562087 7780 6914
10 Locked QAM256 16 525000000 Hz 7.9 dBmV 40.3 dB 36565454 7971 7318
11 Locked QAM256 17 531000000 Hz 7.3 dBmV 40.1 dB 36569449 8033 7125
12 Locked QAM256 18 537000000 Hz 6.9 dBmV 39.9 dB 36571622 8272 7898
13 Locked QAM256 19 543000000 Hz 6.8 dBmV 39.8 dB 36574601 8360 8790
14 Locked QAM256 21 555000000 Hz 7.5 dBmV 40.1 dB 36576453 8871 9569
15 Locked QAM256 22 561000000 Hz 7.7 dBmV 40.1 dB 36580964 8869 8886
16 Locked QAM256 23 567000000 Hz 7.5 dBmV 40.0 dB 34457178 5257 2855
17 Locked QAM256 24 573000000 Hz 6.9 dBmV 39.9 dB 36588488 8717 8820
18 Locked QAM256 25 579000000 Hz 5.9 dBmV 39.4 dB 36593083 8659 8725
19 Locked QAM256 26 585000000 Hz 5.1 dBmV 39.1 dB 36596170 8669 8701
20 Locked QAM256 27 591000000 Hz 4.8 dBmV 39.3 dB 36599425 8894 9685
21 Locked QAM256 28 597000000 Hz 4.8 dBmV 39.2 dB 36602809 8691 9465
22 Locked QAM256 29 603000000 Hz 4.9 dBmV 39.3 dB 36604011 9327 10331
23 Locked QAM256 30 609000000 Hz 5.2 dBmV 39.2 dB 36605292 9711 11814
24 Locked QAM256 31 615000000 Hz 5.5 dBmV 39.2 dB 36611849 9623 11089
25 Locked QAM256 32 621000000 Hz 5.5 dBmV 39.2 dB 36614668 9645 11405
26 Locked QAM256 33 627000000 Hz 4.9 dBmV 39.0 dB 36619520 9485 10640
27 Locked QAM256 34 633000000 Hz 4.2 dBmV 38.8 dB 36621806 9752 11470
28 Locked QAM256 35 639000000 Hz 3.2 dBmV 38.3 dB 36624658 10017 12146
29 Locked QAM256 36 645000000 Hz 2.7 dBmV 38.0 dB 35313004 8521 8511
30 Locked QAM256 37 651000000 Hz 2.5 dBmV 37.6 dB 36626376 10779 13323
31 Locked QAM256 38 657000000 Hz 2.6 dBmV 37.6 dB 36625532 10918 14042
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 5 19300000 Hz 34.3 dBmV
2 Locked ATDMA 6 25700000 Hz 33.0 dBmV
3 Locked ATDMA 7 32300000 Hz 32.5 dBmV
4 Locked ATDMA 8 38700000 Hz 32.5 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 48 850000000 Hz -9.7 dBmV 26.0 dB 1108 ~ 2987 5275362 4586129 688451
2 Not Locked 0 0 0 Hz 11.9 dBmV 0.0 dB 0 ~ 4095 0 0 0

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz

0 dBmV

 

 

 

And here's some standard errors:

 

2020-05-12, 19:57:44 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2020-05-12, 19:57:42 Warning (5) MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2020-05-12, 19:57:38 Notice (6) CM-STATUS message sent. Event Type Code: 21; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2020-05-12, 19:57:37 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2020-05-12, 19:57:15 Notice (6) CM-STATUS message sent. Event Type Code: 23; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2020-05-12, 19:56:00 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2020-05-12, 19:55:40 Notice (6) CM-STATUS message sent. Event Type Code: 21; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=;CMTS-MAC= QOS=1.1;CM-VER=3.1;