Multiple loss of connection daily.

TrueJoy · ‎08-21-2020

My Visio smart TV is not hard wired to the modem.
Only connected with wifi.
Yet several times daily and nightly it will lock up and show a black screen stating it cannot connect to the internet, check wires. Box has been swapped out several times. Numerous techs have been out looking for the problem. HELP ME PLEASE.

CCAndrew · ‎08-21-2020

Think maybe it’s your tv? Is it the only device that has trouble wirelessly?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!

TrueJoy · ‎08-21-2020

Its a new TV. It was all fine, never ever a problem at my old address. Only since I moved here. How do I get someone to check the wires inside?

Multiple loss of connection daily.

Re: Multiple loss of connection daily.

Re: Multiple loss of connection daily.