Please! I've had this constant connection drops for about two weeks. It happens several times a day and very randomly. I've tried different ways and it can't solve the problem. Please, someone please help!
What happens is:
What I have done:
This could be what the problem is but not sure how to solve it:
Could anyone please let me know if the upstream power level is something xfinity could adjust? Is this the actual problem?
Hope someone could help me! Please and thank you!
Thank you for answering!
My downstream power level is between 8 and 13 right now and SNR is between 34 and 37.
I have had 5 connection drops this morning and now my upstream power level is down to 42 to 43.
My modem is an Arris Surfboard SB5183.
So if I understand it correctly, you mean my upstream power level seems fine and it cannot be adjusted remotely. Will be it able to be set by a technician outside my building?
Or, could you please let me know what you think the problem of this constant connection loss is? Thank you!