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Multiple T3 Timeouts & Abort Responses

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Frequent Visitor

Multiple T3 Timeouts & Abort Responses

Hi everyone. Maybe it's because of the overuse of the network due to COVID-19, but I never encountered this until it started. My internet would always suddenly drop for maybe 10 - 20 seconds before it would work again. The router itself didn't restart. I then proceeded to check the Event Logs on my router and there were a bunch of critical errors. I know the Support Fourm says that a few critical errors here and there are fine, but these are just alternating errors that occur every minute. Here's the log for only this midnight (4 hours so far):

 

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:48:59 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:48:58 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:48:39 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:48:38 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:47:59 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:47:59 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:47:39 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:47:39 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:46:59 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:46:59 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:46:39 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:46:39 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:45:59 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:45:59 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:45:39 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:45:39 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:44:59 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:44:59 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:44:39 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:44:39 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:43:59 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:43:59 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:43:39 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:43:39 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:43:00 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:42:59 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:42:40 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:42:39 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:42:05 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:42:05 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:52 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:50 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:49 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:47 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:45 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:24 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:00 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:41:00 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:42 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:40:42 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:35 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:29 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:00 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:40:00 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:39:40 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:39:40 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:39:01 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:39:01 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:47 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:38:41 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:32 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:20 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:38:20 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:37:40 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:37:40 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:37:20 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:37:20 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:37:00 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:37:00 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:36:21 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:36:20 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:36:01 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:36:00 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:35:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:35:40 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:35:01 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:35:01 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:34:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:34:41 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:34:21 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:34:21 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:33:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:33:41 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:33:21 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:33:21 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:33:01 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:33:01 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:32:21 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:32:21 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:32:01 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:32:01 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:31:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:31:41 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:31:01 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:31:01 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:30:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:30:41 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:30:21 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:30:21 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:29:41 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:29:41 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:29:21 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:29:21 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:29:02 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:29:01 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:28:22 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:28:22 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:28:02 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:28:02 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:27:44 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:27:44 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:27:02 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:27:02 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:15:28 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:46 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:45 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:44 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:42 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:38 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:35 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:33 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:47 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:49:47 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:45 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:27 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:49:27 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:10 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:06 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:49:06 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:48:28 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:48:27 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:48:11 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:24:31 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:24:30 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:24:11 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:24:11 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 23:46:02 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 23:46:02 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 23:20:44 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 23:20:44 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 23:11:54 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:51:16 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:51:08 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 22:51:08 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:48:14 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:40:54 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:31:31 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 22:31:31 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:31:11 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 22:31:11 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 21:49:00 Warning

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 21:37:37 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 21:37:37 Critical

[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 21:37:17 Warning

[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 21:37:17 Critical

[Dhcpc][1883]: erouter0 got new IP 73.55.172.195
2020/4/14 21:30:47 Notice

[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:25:52 Warning

[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:25:22 Warning

[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:24:52 Warning

[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:24:22 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 21:23:52 Warning

[Docsis][949]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 21:23:52 Critical

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:05 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:03 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:02 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:01 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:55:56 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:55:33 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:52:45 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:44:08 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:39:38 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 19:32:15 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 19:29:44 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:28:45 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:28:07 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:27:56 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:27:33 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:23:00 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:21:14 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:20:04 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:16:11 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:16:07 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:16:04 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:14:54 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:14:31 Warning

[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:08:44 Warning

 

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
621 MHz
549 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
SNR
40.366 dB
38.605 dB
40.366 dB
40.946 dB
38.983 dB
34.346 dB
37.636 dB
38.983 dB
34.346 dB
36.610 dB
38.605 dB
40.946 dB
40.946 dB
40.366 dB
40.366 dB
40.366 dB
40.366 dB
40.946 dB
40.366 dB
40.946 dB
40.366 dB
40.366 dB
38.983 dB
40.366 dB
Power Level
6.600 dBmV
5.500 dBmV
6.200 dBmV
6.400 dBmV
6.700 dBmV
6.900 dBmV
6.700 dBmV
6.500 dBmV
6.700 dBmV
6.800 dBmV
7.000 dBmV
6.900 dBmV
6.700 dBmV
6.500 dBmV
6.200 dBmV
6.200 dBmV
6.100 dBmV
6.100 dBmV
5.900 dBmV
6.000 dBmV
6.300 dBmV
6.300 dBmV
6.100 dBmV
6.500 dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM

 

Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Not Locked
Locked
Frequency
23 MHz
16 MHz
29 MHz
36 MHz
Symbol Rate
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
54.000 dBmV
54.000 dBmV
54.000 dBmV
54.000 dBmV
Modulation
64 QAM
64 QAM
64 QAM
64 QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA

 

And theres only 2 people using the internet, and it's either one is playing video games while the other one watches a video, or both simultaneously but I don't think that should be an issue? 

Highlighted
Expert

Re: Multiple T3 Timeouts & Abort Responses

The upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Highlighted
Frequent Visitor

Re: Multiple T3 Timeouts & Abort Responses

Thanks for your reply. That's odd. The power levels fluctuate throughout the day. It will read a constant 44 but still act up at points. The router suddenly restarted a few minutes ago and now it only reads one channel now. 

 

Upstream
Channel Bonding Value
Index
1
Lock Status
Not Locked
Frequency
9 MHz
Symbol Rate
5120 KSym/sec
Power Level
55.500 dBmV
Modulation
64 QAM
Channel Type
ATDMA

 

I took your suggestion and looked to see if there are any splitters. As far as I saw, I didn't see any connected to the outside modem, or to the router in our house. Should I have a technician come over to check it out?

Highlighted
Expert

Re: Multiple T3 Timeouts & Abort Responses

Yeah, it's still too high. As stated, get a tech visit. Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.

Good luck with it !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: Multiple T3 Timeouts & Abort Responses

So I tried contacting a representative to get a technician to help, but they said they can't do anything unless I don't have service at all. All they could do was replace my router. I went ahead and swapped it to another router I had laying around and the results seem to be much better than before. Maybe it was a router issue all along?

 

Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Locked
Frequency 16.5MHz 23MHz 29.6MHz 36.1MHz
Symbol Rate 5120KSym/sec 5120KSym/sec 5120KSym/sec 5120KSym/sec
Power Level 44.8dBmV 44.8dBmV 43.3dBmV 41.8dBmV
Modulation QAM64 QAM64 QAM64 QAM64
Highlighted
Expert

Re: Multiple T3 Timeouts & Abort Responses

Don't be surprised if the problem returns. Good luck with it !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!