Frequent Visitor
•
7 Messages
Multiple T3 Timeouts & Abort Responses
Hi everyone. Maybe it's because of the overuse of the network due to COVID-19, but I never encountered this until it started. My internet would always suddenly drop for maybe 10 - 20 seconds before it would work again. The router itself didn't restart. I then proceeded to check the Event Logs on my router and there were a bunch of critical errors. I know the Support Fourm says that a few critical errors here and there are fine, but these are just alternating errors that occur every minute. Here's the log for only this midnight (4 hours so far):
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:48:59 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:48:58 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:48:39 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:48:38 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:47:59 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:47:59 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:47:39 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:47:39 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:46:59 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:46:59 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:46:39 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:46:39 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:45:59 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:45:59 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:45:39 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:45:39 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:44:59 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:44:59 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:44:39 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:44:39 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:43:59 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:43:59 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:43:39 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:43:39 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:43:00 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:42:59 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:42:40 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:42:39 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:42:05 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:42:05 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:52 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:50 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:49 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:47 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:45 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:24 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:41:00 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:41:00 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:42 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:40:42 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:35 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:29 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:40:00 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:40:00 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:39:40 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:39:40 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:39:01 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:39:01 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:47 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:38:41 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:32 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:38:20 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:38:20 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:37:40 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:37:40 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:37:20 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:37:20 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:37:00 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:37:00 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:36:21 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:36:20 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:36:01 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:36:00 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:35:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:35:40 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:35:01 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:35:01 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:34:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:34:41 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:34:21 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:34:21 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:33:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:33:41 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:33:21 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:33:21 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:33:01 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:33:01 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:32:21 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:32:21 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:32:01 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:32:01 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:31:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:31:41 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:31:01 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:31:01 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:30:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:30:41 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:30:21 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:30:21 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:29:41 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:29:41 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:29:21 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:29:21 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:29:02 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:29:01 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:28:22 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:28:22 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:28:02 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:28:02 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:27:44 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:27:44 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:27:02 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 02:27:02 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 02:15:28 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:46 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:45 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:44 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:42 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:38 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:35 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:50:33 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:47 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:49:47 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:45 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:27 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:49:27 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:10 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:49:06 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:49:06 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:48:28 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:48:27 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:48:11 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:24:31 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:24:30 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/15 01:24:11 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/15 01:24:11 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 23:46:02 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 23:46:02 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 23:20:44 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 23:20:44 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 23:11:54 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:51:16 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:51:08 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 22:51:08 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:48:14 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:40:54 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:31:31 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 22:31:31 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 22:31:11 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 22:31:11 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 21:49:00 Warning
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 21:37:37 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 21:37:37 Critical
[Docsis][953]: No Ranging Response received - T3 time-out
2020/4/14 21:37:17 Warning
[Docsis][953]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 21:37:17 Critical
[Dhcpc][1883]: erouter0 got new IP 73.55.172.195
2020/4/14 21:30:47 Notice
[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:25:52 Warning
[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:25:22 Warning
[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:24:52 Warning
[Docsis][949]: Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
2020/4/14 21:24:22 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 21:23:52 Warning
[Docsis][949]: Unicast Ranging Received Abort Response - initializing MAC
2020/4/14 21:23:52 Critical
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:05 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:03 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:02 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:56:01 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:55:56 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:55:33 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:52:45 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:44:08 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 20:39:38 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 19:32:15 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 19:29:44 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:28:45 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:28:07 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:27:56 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:27:33 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:23:00 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:21:14 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:20:04 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:16:11 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:16:07 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:16:04 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:14:54 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:14:31 Warning
[Docsis][949]: No Ranging Response received - T3 time-out
2020/4/14 18:08:44 Warning
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
621 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
675 MHz
|
681 MHz
|
687 MHz
|
|
| SNR |
40.366 dB
|
38.605 dB
|
40.366 dB
|
40.946 dB
|
38.983 dB
|
34.346 dB
|
37.636 dB
|
38.983 dB
|
34.346 dB
|
36.610 dB
|
38.605 dB
|
40.946 dB
|
40.946 dB
|
40.366 dB
|
40.366 dB
|
40.366 dB
|
40.366 dB
|
40.946 dB
|
40.366 dB
|
40.946 dB
|
40.366 dB
|
40.366 dB
|
38.983 dB
|
40.366 dB
|
|
| Power Level |
6.600 dBmV
|
5.500 dBmV
|
6.200 dBmV
|
6.400 dBmV
|
6.700 dBmV
|
6.900 dBmV
|
6.700 dBmV
|
6.500 dBmV
|
6.700 dBmV
|
6.800 dBmV
|
7.000 dBmV
|
6.900 dBmV
|
6.700 dBmV
|
6.500 dBmV
|
6.200 dBmV
|
6.200 dBmV
|
6.100 dBmV
|
6.100 dBmV
|
5.900 dBmV
|
6.000 dBmV
|
6.300 dBmV
|
6.300 dBmV
|
6.100 dBmV
|
6.500 dBmV
|
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
|
|
Upstream
|
Channel Bonding Value | ||||
| Index |
1
|
2
|
3
|
4
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Not Locked
|
Locked
|
|
| Frequency |
23 MHz
|
16 MHz
|
29 MHz
|
36 MHz
|
|
| Symbol Rate |
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
54.000 dBmV
|
54.000 dBmV
|
54.000 dBmV
|
54.000 dBmV
|
|
| Modulation |
64 QAM
|
64 QAM
|
64 QAM
|
64 QAM
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
|
And theres only 2 people using the internet, and it's either one is playing video games while the other one watches a video, or both simultaneously but I don't think that should be an issue?
EG
Expert
•
111.4K Messages
5 years ago
The upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, and latency problems.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
0
huongquach11
Frequent Visitor
•
7 Messages
5 years ago
Thanks for your reply. That's odd. The power levels fluctuate throughout the day. It will read a constant 44 but still act up at points. The router suddenly restarted a few minutes ago and now it only reads one channel now.
I took your suggestion and looked to see if there are any splitters. As far as I saw, I didn't see any connected to the outside modem, or to the router in our house. Should I have a technician come over to check it out?
0
0
EG
Expert
•
111.4K Messages
5 years ago
Yeah, it's still too high. As stated, get a tech visit. Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck with it !
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huongquach11
Frequent Visitor
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7 Messages
5 years ago
So I tried contacting a representative to get a technician to help, but they said they can't do anything unless I don't have service at all. All they could do was replace my router. I went ahead and swapped it to another router I had laying around and the results seem to be much better than before. Maybe it was a router issue all along?
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EG
Expert
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111.4K Messages
5 years ago
Don't be surprised if the problem returns. Good luck with it !
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