Community Forum

Modems Keep Dying

New Poster

Modems Keep Dying

HI, I've had THREE modems die since February.  I had a Surfboard, so I got a new (and supported) Netgear.  That Netgear lasted till last week.  I just purchased another Netgear (again supported) and had it activated last Saturday PM.  This morning the Internet was DEAD.  I went to Best Buy and got another (again supported) Netgear Router.  Can ANYONE tell me why the modems are dying?  The Surfboard Modem was top of the line a year and a half ago.  I used to get 220+mbps on the Surfboard AND Netgear.  Last Saturday PM (5-2-2020) it started out at 120 mbps, and that was fine.  This morning it was not working after several re-boots.  Now it's working this afternoon, but albiet 12 to 20 mbps.  Again, can anyone help me with this??  Thank you in advance for any help.  


Re: Modems Keep Dying

That sounds more like a line / connection quality problem than those modems all dying.


What do the modem's signal stats look like ? Try getting them here;

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!