cthobbit's profile

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Tuesday, March 10th, 2020 6:00 AM

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Modem on passthrough keeps dropping connection

I just received a new xFi gateway and since I installed it the modem,, multiple times per day, drops connection for 5-15 minutes. It's set to passthrough, because I have a gaming router, what could cause these drops? The router will be running, but it will lose its IP address and then need to eventually cycle that (or if I'm home I can release/renew to speed the fix).

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Expert

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111.6K Messages

5 years ago

For a test, does a computer hardwired directly to the gateway device (in bridge mode) (no router in the mix) have the same problem ?

 

You'll need to powercycle the gateway when you make the change, and then again when you re-insert the router.

Visitor

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3 Messages

4 years ago

I have this problem too and I did bypass my asus switch and still had speed problems.  I've been through 5 modems and even the xfinity tech was stumped so something xfinity did on their end is causing this problem.  The only way it seems to regain the speed is by not using your own switch and using whatever xfinity gave you or their approved networking kit with access points.  Deep down I think that's what it is.  When they see the modem in bridge mode they purposely throttle the bandwidth.  I can't explain it otherwise and other people are having the same issue.

Expert

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111.6K Messages

@user_9e9070 

Please create a new topic of your own here on this board detailing your issue (copy and paste your post there), Thanks. The OP never returned. Year old dead thread now being closed.

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