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adesola0249
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Tuesday, October 1st, 2019 5:00 AM

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Modem not connected

Hello,

I just moved to a new home in Owings Mills. My modem says not connected on the Xfinity App and do not have Internet. I called customer service and they say my modem shows off on their system. Please help!

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5 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

5 years ago

It probably doesn’t need activated(it will need to be eventually) but more likely doesn’t have a live, working signal. How sure are you that you actually have a live Comcast coax signal? The modems aren’t plug and play. Do you know what services the people that lived there previously had?

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bobhc

Contributor

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141 Messages

5 years ago

Your modem needs to be activated.

 

Try calling 1-855-652-3446. That is their device activation line.

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jav6joev

Gold Problem Solver

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2.2K Messages

5 years ago

Yes, the first question is whether your service/modem has been activated.  Second is whether the modem is plugged in to an active cable outlet.  Was there service at the location previously?

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EG

Expert

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103.5K Messages

5 years ago

If the system can't see it, it can't get activated. The horse has to come before the cart.

 

@adesola0249  Is the "Online" indicator light on the front lit steadily ?

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