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Modem not connected

New Poster

Modem not connected

Hello,

I just moved to a new home in Owings Mills. My modem says not connected on the Xfinity App and do not have Internet. I called customer service and they say my modem shows off on their system. Please help!
Valued Contributor

Re: Modem not connected

Your modem needs to be activated.

 

Try calling 1-855-652-3446. That is their device activation line.

Diamond Problem Solver

Re: Modem not connected

It probably doesn’t need activated(it will need to be eventually) but more likely doesn’t have a live, working signal. How sure are you that you actually have a live Comcast coax signal? The modems aren’t plug and play. Do you know what services the people that lived there previously had?

I am a Retired Official Comcast Employee
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Problem Solver

Re: Modem not connected

Yes, the first question is whether your service/modem has been activated.  Second is whether the modem is plugged in to an active cable outlet.  Was there service at the location previously?

Joe V
(not a Comcast employee, just another paying customer)
Expert

Re: Modem not connected

If the system can't see it, it can't get activated. The horse has to come before the cart.

 

@adesola0249  Is the "Online" indicator light on the front lit steadily ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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