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Modem loses internet connection every 6 hours....like clockwork.
Starting a week ago, the router would lose internet connection what seemed randomly several times a day. I would reset the modem, and the internet connection would return. If wait long enough, the router usually recovers itself, so I don't really need to do the reset, it just recovers quicker if I do the reset myself.
It happened to me this morning so I decided to log in to look at the event logs. And I found that for the last week, every 6 hours, there is a log entry that looks like this:
[Dhcpc][1774]: erouter0 got new IP 69.251.83.49
2020/6/26 08:54:43 Notice
And I realized that those match the times that I have noticed internet loses connectivity. Before a week ago, this never occurred. I suppose that this is the event that occurs after the router 'fixes' itself.
My lease is set to renew weekly. and I made no changes to the router setup. Any ideas?
Here is today's and yesterday's log entries...
[Dhcpc][1774]: erouter0 got new IP 69.251.83.49
2020/6/26 08:54:43 Notice
[Dhcpc][1757]: erouter0 got new IP 69.251.83.49
2020/6/26 02:54:24 Notice
[Dhcpc][1774]: erouter0 got new IP 69.251.83.49
2020/6/25 20:42:46 Notice
[Dhcpc][1774]: erouter0 got new IP 69.251.83.49
2020/6/26 08:54:43 Notice
[Dhcpc][1757]: erouter0 got new IP 69.251.83.49
2020/6/26 02:54:24 Notice
[Dhcpc][1774]: erouter0 got new IP 69.251.83.49
2020/6/25 20:42:46 Notice
[Dhcpc][1793]: erouter0 got new IP 69.251.83.49
2020/6/25 02:05:14 Notice
EG
Expert
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111.5K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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dlaffoon
New Poster
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2 Messages
5 years ago
I have:
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EG
Expert
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111.5K Messages
5 years ago
O/k if you can't find them you can call in to 1800comcast and ask a rep to check them. Good luck !
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