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Modem keeps losing internet connection almost daily

New Poster

Modem keeps losing internet connection almost daily

Hi,

 

Over the past month or so I noticed I was losing internet for a few minutes about once a day.  I performed a factory reset in the hopes it would solve the issue but it has not.  I pulled the logs from the modem, which I'll post below, and the provsional, option 24, and option 82 continuously appear whenever the internet disruption happens. My modem is an TG3482G

 

Can someone help me solve this issue? Thanks!

 

 

These are the logs for today.  I lost internet 2:32AM when these events occured.  These events occured numerous times over the last month.

[Harvester][2889]: Harvester StartRadioTrafficHarvesting Starting Thread to start RadioTraffic Data Harvesting 2019/11/13 02:33:40 Notice
[Harvester][2889]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting 2019/11/13 02:33:40 Notice
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 82 2019/11/13 02:32:52 Critical
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 24 2019/11/13 02:32:52 Critical
ti_dhcp6c[8398]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Nov 13 07:32:51 2019 2019/11/13 02:32:52 Critical
ti_dhcp6c[8398]: 72001015-DHCPv6 Failed - No Prefix Available 2019/11/13 02:32:51 Critical
ti_dhcp6c[8398]: 72001014-DHCPv6 Failed - No Address Available 2019/11/13 02:32:51 Critical
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 82 2019/11/13 02:32:51 Critical
ti_dhcp6c[8398]: 72001011-DHCPv6 - Missing Required Option 24 2019/11/13 02:32:51 Critical
DHCPv4[7891]: 72001001-DHCPv4 Provision - Completed 2019/11/13 02:32:50 Informational

 

 

Upstream
Channel Bonding Value
Index
1
2
3
Lock Status
Locked
Locked
Locked
Frequency
35800000
23000000
29400000
Symbol Rate
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
41.520599
40.020599
40.520599
Modulation
64QAM
64QAM
64QAM
Channel Type
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA

 

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
0
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
NotLocked
Locked
Frequency
447000000
453000000
459000000
465000000
471000000
477000000
483000000
489000000
495000000
507000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
609000000
615000000
621000000
627000000
639000000
645000000
 
611600000
SNR
38.983261
38.983261
38.605377
38.605377
38.605377
38.983261
38.983261
38.983261
38.983261
38.605377
38.605377
38.605377
38.605377
38.983261
38.983261
38.605377
38.983261
38.605377
38.983261
38.605377
38.605377
38.983261
38.605377
38.983261
35.779911
35.779911
37.636276
37.636276
37.355988
37.355988
37.636276
38.605377
 
NA
Power Level
-1.900002
-2.099998
-2.400002
-2.200001
-2.299999
-2.299999
-2.299999
-2.000000
-1.799999
-1.900002
-1.900002
-1.900002
-2.099998
-2.400002
-2.299999
-3.299999
-3.200001
-3.099998
-3.400002
-3.000000
-2.700001
-2.700001
-2.900002
-3.400002
-3.400002
-3.900002
-4.799999
-4.799999
-5.000000
-5.400002
-4.700001
-4.500000
 
NA
Modulation
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
QAM256
UNSUPPORTED
OFDM
New Poster

Re: Modem keeps losing internet connection almost daily

anybody?