Modem keeps dropping

Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.

Or copy all of the text of the status page and paste it into the body of your next post here.

The signal stats are o/k but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) somewhere.

There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !

Thank you for the response. I look forward to hearing from them here!

Here are the images

Downstream - 
https://imgur.com/BCVGRVm

Other channels
https://imgur.com/iXHYRR4

Logs - 
https://imgur.com/NOmmxbT

As I stated above, they will contact you right here on your topic.

Things were stable yesterday after 8am.  I woke up this morning to no internet.  Here are the logs
Logs
https://imgur.com/dgBoU8u

Downstream Channels
https://imgur.com/fxzDe6O

Other Channels
https://imgur.com/9fb1Dgd

Another day more another morning needing a reboot

https://imgur.com/aRQIvob
https://imgur.com/0LZRr4i
https://imgur.com/hsxvaSn
https://imgur.com/vSa6MhH

What is the expected time for someone to contact me?

We have been told that they are currently having issues with the escalations coming into their team correctly. They currently are working to get this resolved, so they will most likely be delayed for multiple days. I can try re-escalating this after a while.

Hi spratke, thank you for creating a post. It sounds like we may need to get a tech out to look into this for you at your home, but first I'd like to run some tests and check your signal health from my end. With the pandemic impacting so many jobs, and forcing us to work from home I know it is imperative that you have a reliable connection. For further assistance in getting this issue resolved, please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

It's still dropping every morning around the same time.  It doesn't happen outside the 4am-6am window though.

11:12 on 1/30 uplink light was blinking and I could connect to the modem to view logs.  I verified that I was on the local WiFi network ping to 192.168.100.1 timed out

I ended up needing to reboot the modem to recover internet after waiting 5 minutes.

Good luck with it ! Please post back with how it goes.

Did you send the employee the requested private message ?

Tech just left, he tested our lines and said that the up channels were all over the place, and barely was getting 3 to connect.

Went outside and looked on the pole, said "the plate is super rusty and old, one of the worst I've seen".  

He scheduled maintenance to come out and replace the plate.  I'll post after that happens.