Regular Visitor
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15 Messages
Modem Packetloss and Disconnects
Hello,
I recently upgraded our modem and other xfinity devices in the home and our packetloss/disconnects are more noticeable now. A modem restart does resolve the issue for a short while, but I am finding it necessary to restart it 2x a day and I need to avoid being disconnected.
I have been running pingplotter on and off over the last couple weeks when I notice issues. The packetloss always starts on the 2nd hop and continues down from there.
Accepted Solution
Plax
Regular Visitor
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15 Messages
6 years ago
Problem solved: Tech came out and replaced connectors on the phone pole and at my amplifier/splitter and terminated any unused ports on amplifier/splitter to eliminate the signal loss/line noise.
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EG
Expert
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111.4K Messages
6 years ago
Can't see your pics. Since you are a new poster, they need to be approved by a Forum Admin. That could take some time. In the interim, you could try hosting them at one of those free third-party pic hosting sites like Imgur or Photobucket and post the link to them here.
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EG
Expert
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111.4K Messages
6 years ago
Post the upstream power level figures as well.
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Plax
Regular Visitor
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15 Messages
6 years ago
Hey, thanks for your response. I went ahead and uploaded the photos to this site:
https://imgur.com/a/AIKJd1U
Thanks for any insight.
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Plax
Regular Visitor
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15 Messages
6 years ago
Here are the upstream levels:
https://imgur.com/a/cSyUNZC
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EG
Expert
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111.4K Messages
6 years ago
Glad you got it straightened out !
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