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Modem Offline

JDixon87
New Poster

Modem Offline

Everything is showing that my service is active but the modem is offline. The coax cable is active because my devices are registering that there is an xfinity hot spot now but we can’t access it. All lights are on the modem except for ‘online’.
jav6joev
Bronze Problem Solver

Re: Modem Offline


@JDixon87 wrote:
Everything is showing that my service is active but the modem is offline. The coax cable is active because my devices are registering that there is an xfinity hot spot now but we can’t access it. All lights are on the modem except for ‘online’.

Which model modem do you have?   Is this new service and never been active?  If removing power and restoring to your modem doesn't help check the status and try restarting remotely at

 https://www.xfinity.com/support/status

 

Joe V
(not a Comcast employee, just another paying customer)
EG
Expert

Re: Modem Offline

FWIW, remote rebooting won't work if the server can't see the modem if it's offline.



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