Good evening,
I keep restarting my modem and seeing event logs and was curious if anyone knew what they mean & possible repairs to clear these up
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| Channel | Lock Status | Modulation | Channel ID | Freq. (MHz) | Pwr (dBmV) | SNR (dB) | Corrected | Uncorrected | | 1 | Locked | QAM256 | 32 | 561.0 | 0.8 | 42.5 | 0 | 0 | | 2 | Locked | QAM256 | 1 | 369.0 | 4.2 | 44.4 | 0 | 0 | | 3 | Locked | QAM256 | 2 | 375.0 | 4.1 | 44.2 | 0 | 0 | | 4 | Locked | QAM256 | 3 | 381.0 | 4.0 | 44.2 | 0 | 0 | | 5 | Locked | QAM256 | 4 | 387.0 | 3.9 | 44.1 | 0 | 0 | | 6 | Locked | QAM256 | 5 | 393.0 | 4.0 | 44.2 | 0 | 0 | | 7 | Locked | QAM256 | 6 | 399.0 | 3.8 | 44.1 | 0 | 0 | | 8 | Locked | QAM256 | 7 | 405.0 | 3.6 | 44.1 | 0 | 0 | | 9 | Locked | QAM256 | 8 | 411.0 | 3.3 | 43.9 | 0 | 0 | | 10 | Locked | QAM256 | 9 | 417.0 | 3.3 | 44.0 | 0 | 0 | | 11 | Locked | QAM256 | 10 | 423.0 | 3.2 | 43.8 | 0 | 0 | | 12 | Locked | QAM256 | 11 | 429.0 | 3.5 | 43.9 | 0 | 0 | | 13 | Locked | QAM256 | 12 | 435.0 | 3.5 | 44.1 | 0 | 0 | | 14 | Locked | QAM256 | 13 | 441.0 | 3.3 | 43.9 | 0 | 0 | | 15 | Locked | QAM256 | 14 | 447.0 | 3.1 | 43.7 | 0 | 0 | | 16 | Locked | QAM256 | 15 | 453.0 | 3.3 | 43.7 | 0 | 0 | | 17 | Locked | QAM256 | 16 | 459.0 | 3.2 | 43.7 | 0 | 0 | | 18 | Locked | QAM256 | 17 | 465.0 | 3.1 | 43.5 | 0 | 0 | | 19 | Locked | QAM256 | 18 | 471.0 | 2.9 | 43.3 | 0 | 0 | | 20 | Locked | QAM256 | 19 | 477.0 | 3.0 | 43.6 | 0 | 0 | | 21 | Locked | QAM256 | 20 | 483.0 | 3.1 | 43.7 | 0 | 0 | | 22 | Locked | QAM256 | 21 | 489.0 | 3.0 | 43.5 | 0 | 0 | | 23 | Locked | QAM256 | 22 | 495.0 | 2.7 | 43.3 | 0 | 0 | | 24 | Locked | QAM256 | 23 | 507.0 | 2.6 | 43.4 | 0 | 0 | | 25 | Locked | QAM256 | 24 | 513.0 | 2.3 | 43.6 | 0 | 0 | | 26 | Locked | QAM256 | 25 | 519.0 | 2.0 | 43.3 | 0 | 0 | | 27 | Locked | QAM256 | 26 | 525.0 | 2.0 | 43.3 | 0 | 0 | | 28 | Locked | QAM256 | 28 | 537.0 | 1.7 | 43.2 | 0 | 0 | | 29 | Locked | QAM256 | 29 | 543.0 | 1.3 | 42.9 | 0 | 0 | | 30 | Locked | QAM256 | 30 | 549.0 | 1.1 | 42.8 | 0 | 0 | | 31 | Locked | QAM256 | 31 | 555.0 | 1.0 | 42.8 | 0 | 0 | | 32 | Locked | OFDM PLC | 33 | 589.0 | 0.9 | 42.0 | 525 | 0 |
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vfd323
New Poster
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6 Messages
4 years ago
Error Logs
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EG
Expert
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111.6K Messages
4 years ago
Those are o/k. Please also post the upstream stats and the balance of the error log entries in their entirety.
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vfd323
New Poster
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6 Messages
4 years ago
Sun Feb 7 2021
Mon Feb 8 2021
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vfd323
New Poster
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6 Messages
4 years ago
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EG
Expert
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111.6K Messages
4 years ago
The upstream stats are good as well. You stated this: "I keep restarting my modem and seeing event logs".
There will always be incidental errors that get logged during a modem boot up. It's the nature of the beast.
I'm curious. Are you actually experiencing any connectivity problems, or are you just focusing on those error log entries ? If it is the latter, then don't sweat it.
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vfd323
New Poster
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6 Messages
4 years ago
im getting speeds on ethernet connection of 600 on a gig speed tier and sometimes get minor disconnects that last about 10 seconds but the modem does not shut down
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EG
Expert
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111.6K Messages
4 years ago
That could be being caused by noise ingress into the lines somewhere and / or a capacity / traffic congestion issue on your local cable segment. Perhaps you should book a tech visit to investigate.
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vfd323
New Poster
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6 Messages
4 years ago
ive had 3 tech visits and all they have done is put in a new splitter outside as i live in a apartment building, a noise filter on the inboard line from the hub box thats undeground and tested the amountof speed coming in & then say alls okay then leave but we are still getting slow speeds, each visit they tell me that 500 on a ethernet connection is standard on a gig plan as my modem is getting 120% of the signal thats coming in
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