Good evening,
I keep restarting my modem and seeing event logs and was curious if anyone knew what they mean & possible repairs to clear these up
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Error Logs
Those are o/k. Please also post the upstream stats and the balance of the error log entries in their entirety.
Channel | Lock Status | Channel Type | Channel ID | Symb. Rate (Ksym/sec) | Freq. (MHz) | Pwr (dBmV) |
1 | Locked | SC-QAM | 6 | 5120 | 35.6 | 45.0 |
2 | Locked | SC-QAM | 7 | 5120 | 29.2 | 45.3 |
3 | Locked | SC-QAM | 8 | 5120 | 22.8 | 46.0 |
4 | Locked | SC-QAM | 9 | 5120 | 16.4 | 46.8 |
5 | Locked | SC-QAM | 10 | 1280 | 39.6 | 45.3 |
Time | Priority | Description | |||
Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:6f:6c:21;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; | |||
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6f:6c:21;CMTS-MAC=00:01:5c:8f:14:4e;CM-QOS=1.1;CM-VER=3.1; | |||
Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 | |||
23:15:03 Sun Feb 7 2021 | Notice (6) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=00:40:36:6f:6c:21;CMTS-MAC=00:01:5c:8f:14:4e;CM-QOS=1.1;CM-VER=3.1; | |||
01:02:54 Mon Feb 8 2021 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:6f:6c:21;CMTS-MAC=00:01:5c:8f:14:4e;CM-QOS=1.1;CM-VER=3.1; |
The upstream stats are good as well. You stated this: "I keep restarting my modem and seeing event logs".
There will always be incidental errors that get logged during a modem boot up. It's the nature of the beast.
I'm curious. Are you actually experiencing any connectivity problems, or are you just focusing on those error log entries ? If it is the latter, then don't sweat it.
im getting speeds on ethernet connection of 600 on a gig speed tier and sometimes get minor disconnects that last about 10 seconds but the modem does not shut down
That could be being caused by noise ingress into the lines somewhere and / or a capacity / traffic congestion issue on your local cable segment. Perhaps you should book a tech visit to investigate.
ive had 3 tech visits and all they have done is put in a new splitter outside as i live in a apartment building, a noise filter on the inboard line from the hub box thats undeground and tested the amountof speed coming in & then say alls okay then leave but we are still getting slow speeds, each visit they tell me that 500 on a ethernet connection is standard on a gig plan as my modem is getting 120% of the signal thats coming in