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2 Messages
Modem Errors - Please explain
Has anyone else seen errors on their modem? I'm receiving a lot of bad internet service today. I'm not seeing any outages and am having a hard time reaching Comcast today. I happened to check my modem log today (1/20/2021) and saw these. I'm not sure what they mean, but upon googling around, sounds like they're issues Xfinity needs to service.
- Critical - Started Unicast Maintenance Ranging - No Response received - T3 time-out
- Critical - SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
- Critical - SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
- Critical - SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
- Critical - Started Unicast Maintenance Ranging - No Response received - T3 time-out
EG
Expert
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111.7K Messages
4 years ago
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this with a WiFi connection ?
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