Community Forum

Modem Compatibility

Highlighted
New Poster

Modem Compatibility

I don't intend to use or need the VOIP service, that's bundled in my package.

I am interested in using the NETGEAR Cable Modem CM500 which does not support VOIP, however

I have heard that my internet won't work unless the modem I activate also supports VOIP.  Is this true or false?

Expert

Re: Modem Compatibility


@vicron wrote:

I don't intend to use or need the VOIP service, that's bundled in my package.

I am interested in using the NETGEAR Cable Modem CM500 which does not support VOIP, however

I have heard that my internet won't work unless the modem I activate also supports VOIP.  Is this true or false?


It'll work, but why pay for a package that you don't use? Plus remember that due to local and federal laws, Comcast has to maintain 911 connectivity to any active service, so if you don't have an active voice modem, Comcast will send you one of their leased modems...at $14/mo. 

 

Why not just get the CM500V, which has the voice feature included? Or change to a different package without the phone feature? 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!