Hello,
I have been having the same packet loss issue for two weeks now and it is affecting my work. I currently work from home and I am not even able to use a VOIP or my internet due to the amount of latency and packet loss and dropped connections. My calls are cutting out to the point where I can only hear 1 work every few seconds and the other person on the line can only hear a few words as well. My internet decideds to drop every few hours and then comes back up and this is causing me to not be able to work from home.
I have contacted Comcast over 10 times attempting to get this issue resolved. I have done live chat/ talked to an agent on the phone (MANY TIMES) and they told me to swap my modem out at the store which i have done and I am still having the same issues. Then I get back into contact with Comcast and they send out a tech. The tech shows up and says everything looks good but then sent out another tech to ping the node locations. These techs were at my house for maybe 5-10 minutes and then left without really doing anything and then told me everything is good to go.
I attempted to explain that my packet loss was still there and my internet conitnues to be very inconsistent with my speeds going from 950mbps to 10-15mbps in minutes and even disconnecting completely. The tech said we will monitor it and then left.
I am now still running into the same issue everyday without any support and anytime that I contact support I now cannot get a live rep on the line and when they do schedule a call the phone wont pick up the prompt of me pressing 1 to talk to anyone so it hangs up on me.
I am very frustrated because I am losing pay due to not being able to work and also losing my mind because I just keep going in circles with anyone i attempt to talk to.
I have done ping tests which show that my ping is timing out. I have done packet loss tests which will show my latency jumps up to over 1000 and I have been getting a packet loss % of over 50-70%. I have tested on wired & wireless connections and even attempted to use my own router with the bidge mode turned on with the modem. I have moved my modem to a different room and that does nothing. My internet was working just fine before and now it is not. I dont not believe it to be an internal issue but no rep/tech will even listen or attempt to resolve the situation and will just default to the basic troubleshooting steps and send me on my way. I am just really needing some support and this is really my last cry for help!!!
