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Major Packet Loss/Intermittent Internet/Dropped Connections!!!

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Regular Visitor

Major Packet Loss/Intermittent Internet/Dropped Connections!!!

Hello,

 

I have been having the same packet loss issue for two weeks now and it is affecting my work. I currently work from home and I am not even able to use a VOIP or my internet due to the amount of latency and packet loss and dropped connections. My calls are cutting out to the point where I can only hear 1 work every few seconds and the other person on the line can only hear a few words as well. My internet decideds to drop every few hours and then comes back up and this is causing me to not be able to work from home.

 

I have contacted Comcast over 10 times attempting to get this issue resolved. I have done live chat/ talked to an agent on the phone (MANY TIMES) and they told me to swap my modem out at the store which i have done and I am still having the same issues. Then I get back into contact with Comcast and they send out a tech. The tech shows up and says everything looks good but then sent out another tech to ping the node locations. These techs were at my house for maybe 5-10 minutes and then left without really doing anything and then told me everything is good to go.

 

I attempted to explain that my packet loss was still there and my internet conitnues to be very inconsistent with my speeds going from 950mbps to 10-15mbps in minutes and even disconnecting completely. The tech said we will monitor it and then left.

 

I am now still running into the same issue everyday without any support and anytime that I contact support I now cannot get a live rep on the line and when they do schedule a call the phone wont pick up the prompt of me pressing 1 to talk to anyone so it hangs up on me.

 

I am very frustrated because I am losing pay due to not being able to work and also losing my mind because I just keep going in circles with anyone i attempt to talk to.

 

I have done ping tests which show that my ping is timing out. I have done packet loss tests which will show my latency jumps up to over 1000 and I have been getting a packet loss % of over 50-70%. I have tested on wired & wireless connections and even attempted to use my own router with the bidge mode turned on with the modem. I have moved my modem to a different room and that does nothing. My internet was working just fine before and now it is not. I dont not believe it to be an internal issue but no rep/tech will even listen or attempt to resolve the situation and will just default to the basic troubleshooting steps and send me on my way. I am just really needing some support and this is really my last cry for help!!!

 

 

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Regular Visitor

Re: Major Packet Loss/Intermittent Internet/Dropped Connections!!!

Can someone from comcast or someone that knows how to fix this issue please help me out here. My internet is now cutting out every few hours and I'm still having major connection issues, packet loss and very high latency problems.
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New Poster

Re: Major Packet Loss/Intermittent Internet/Dropped Connections!!!

Try calling Century Link. Once your data leaves Comcast it goes through Century Link. They are currently having issues, but since you are not a Century Link customer they won't talk to you. Good luck though

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Expert

Re: Major Packet Loss/Intermittent Internet/Dropped Connections!!!


@iceman0891 wrote:

Try calling Century Link. Once your data leaves Comcast it goes through Century Link. 


FWIW, nobody can know that without seeing a traceroute output from that poster.



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Regular Visitor

Re: Major Packet Loss/Intermittent Internet/Dropped Connections!!!

If you needing me to run a tracert or ping tests / packet loss tests I can do that and post it I just need to get this fixed asap.