Community Forum

MB8600 with packet loss

Hansolo2020
Regular Visitor

MB8600 with packet loss

Was getting packet loss with my arris sb8200 so i purchased a Motorola MB8600.  Getting the same packet loss.  What i find weird is that i also have a CM500 which doesn't give me any issues at all.  I just don't get the speeds of the xfinity gig plan with the CM500.  Below are my stats.  

 

Upstream Bonded Channels
 

 

 
 

 


  
   ChannelLock StatusChannel TypeChannel IDSymb. Rate (Ksym/sec)Freq. (MHz)Pwr (dBmV)
   1LockedSC-QAM6512023.730.5
   2LockedSC-QAM7512030.130.8
   3LockedSC-QAM8512036.531.0

 

Downstream Bonded Channels
 

 

 
 

 


  
   ChannelLock StatusModulationChannel IDFreq. (MHz)Pwr (dBmV)SNR (dB)CorrectedUncorrected
   1LockedQAM2561429.016.641.300
   2LockedQAM2562435.016.441.200
   3LockedQAM2563441.016.241.100
   4LockedQAM2564447.016.441.100
   5LockedQAM2565453.016.340.900
   6LockedQAM2566459.016.340.700
   7LockedQAM2567465.016.340.800
   8LockedQAM2568471.016.340.800
   9LockedQAM2569477.016.240.800
   10LockedQAM25610483.016.240.800
   11LockedQAM25611489.016.140.800
   12LockedQAM25612495.016.040.700
   13LockedQAM25613519.015.740.500
   14LockedQAM25614525.015.840.700
   15LockedQAM25615531.015.940.700
   16LockedQAM25616537.015.840.600
   17LockedQAM25617543.015.740.800
   18LockedQAM25618549.015.840.800
   19LockedQAM25619555.015.840.800
   20LockedQAM25620561.015.940.900
   21LockedQAM25621567.015.940.900
   22LockedQAM25622573.015.940.600
   23LockedQAM25623579.016.040.800
   24LockedQAM25624585.015.940.800
   25LockedOFDM PLC25690.017.440.5104847420
   26LockedQAM25626591.015.940.400
   27LockedQAM25627597.016.140.600
   28LockedQAM25628603.016.040.700
   29LockedQAM25629609.016.040.100
   30LockedQAM25630615.016.140.400
   31LockedQAM25631621.016.240.400
   32LockedQAM25632627.016.240.500
CCAndrew
Diamond Problem Solver

Re: MB8600 with packet loss

Is your modem going through an amplifier? Those downstream levels are too high

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!