This is my first time posting here and I have already noticed few posts related to the same issue I am bring up. From what I read online, this seems to be related to wiring or non-modem related problem, but I wanted to get your opinion before reaching out to condo owners and cost them unneeded expenses.
I am facing two problems:
What I have tried:
I would like to get your opionion. It has been super annoying losing connection daily and having slow speed.
Below is the URL to modem log, I cleared the log before restarting it.
Please also post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
Sure. I updated the excel file, the file has three tabs for the logs, downstream and upstream data.
The signal stats are o/k (the downstreams are a bit high but shouldn't be a problem) but the error log entries indicate that something is going on. Perhaps there is noise ingress into the line(s) somewhere.
There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.
I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !
Hello khallia. Thank you for creating a post on our Forum. I can assist with further troubleshooting your internet speed and connectivity issues. Please send me a private message and include your full name and service address so I can access your equipment. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me.