Community Forum
First I want to say that it is absolutely ridiculous that I can not get a hold of a LIVE person. EVERYDAY we loose connection to the internet (possibly a modem issue) but right now we are Remote Learning for school and we can not have this.
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652