Community Forum

Loss of service

Highlighted
New Poster

Loss of service

Currently encountering loss of service. No internet, TV or phone. Router online LED is not lit. Router is Arris TG1682G. Pls help.

Cant get hold of anybody at customer service.
Highlighted
Diamond Problem Solver

Re: Loss of service

Did you happen to look to the myaccount all and check if you are in an outage?


I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!