Losing internet connection every 45 minutes

[DerrickBJr]

I'm having an issue where I'm losing my connection every 45 minutes to an hour. I've tried power cycling my modem but that hasn't worked. It usually only goes out for about a minute or so and comes back on but the frequency that it's happening is annoying.

I don't know much about networking so can someone take a look at my signal levels and see if there's anything unusual? And if there is something off how do I go about fixing it?

Any help is appreciated.

[DerrickBJr]

Procedure	Status	Comment
Acquire Downstream Channel	507000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	507000000 Hz	4.4 dBmV	40.0 dB	0	0
2	Locked	QAM256	483000000 Hz	3.9 dBmV	39.9 dB	0	0
3	Locked	QAM256	489000000 Hz	4.1 dBmV	39.8 dB	0	0
4	Locked	QAM256	495000000 Hz	4.1 dBmV	39.6 dB	0	0
6	Locked	QAM256	513000000 Hz	4.5 dBmV	40.0 dB	0	0
7	Locked	QAM256	519000000 Hz	4.2 dBmV	39.9 dB	0	0
8	Locked	QAM256	525000000 Hz	3.9 dBmV	39.8 dB	0	0
9	Locked	QAM256	531000000 Hz	4.4 dBmV	40.1 dB	0	0
10	Locked	QAM256	537000000 Hz	4.3 dBmV	39.9 dB	0	0
11	Locked	QAM256	543000000 Hz	5.2 dBmV	40.4 dB	0	0
12	Locked	QAM256	549000000 Hz	5.3 dBmV	40.5 dB	0	0
13	Locked	QAM256	555000000 Hz	5.4 dBmV	40.5 dB	0	0
14	Locked	QAM256	561000000 Hz	6.0 dBmV	40.7 dB	0	0
15	Locked	QAM256	567000000 Hz	5.7 dBmV	40.5 dB	0	0
16	Locked	QAM256	573000000 Hz	5.9 dBmV	40.6 dB	0	0
17	Locked	QAM256	579000000 Hz	5.5 dBmV	40.4 dB	0	0
18	Locked	QAM256	585000000 Hz	5.4 dBmV	40.3 dB	0	0
19	Locked	QAM256	591000000 Hz	5.4 dBmV	40.3 dB	0	0
20	Locked	QAM256	597000000 Hz	5.3 dBmV	40.3 dB	0	0
21	Locked	QAM256	603000000 Hz	5.6 dBmV	40.4 dB	0	0
22	Locked	QAM256	609000000 Hz	5.8 dBmV	40.5 dB	0	0
23	Locked	QAM256	615000000 Hz	6.0 dBmV	40.5 dB	0	0
24	Locked	QAM256	621000000 Hz	6.0 dBmV	40.3 dB	0	0
25	Locked	Other	722000000 Hz	14.2 dBmV	37.5 dB	294460076	0
26	Not Locked	QAM256	0 Hz	0.0 dBmV	40.5 dB	0	0
27	Locked	QAM256	627000000 Hz	6.2 dBmV	40.7 dB	0	0
28	Locked	QAM256	633000000 Hz	6.3 dBmV	40.6 dB	0	0
29	Locked	QAM256	639000000 Hz	5.9 dBmV	41.0 dB	0	0
30	Locked	QAM256	645000000 Hz	6.4 dBmV	40.6 dB	0	0
31	Locked	QAM256	651000000 Hz	6.1 dBmV	40.3 dB	0	0
36	Locked	QAM256	657000000 Hz	5.3 dBmV	40.5 dB	0	0
37	Locked	QAM256	663000000 Hz	5.5 dBmV	40.5 dB	0	0

Upstream Bonded Channels
Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	3	Locked	SC-QAM Upstream	23000000 Hz	6400000 Hz	43.0 dBmV
2	1	Locked	SC-QAM Upstream	35800000 Hz	6400000 Hz	44.0 dBmV
3	2	Locked	SC-QAM Upstream	29400000 Hz	6400000 Hz	44.0 dBmV
4	4	Locked	SC-QAM Upstream	16600000 Hz	6400000 Hz	43.0 dBmV

[DerrickBJr]

Still having the same issue. This is the event log. I don't really know what to do with this information or where I need to start to get this problem resolved.

05/01/2020 19:35	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:35	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:33	74010100	6	"CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:33	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:25	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23	74010100	6	"CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23	74010100	6	"CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22	74010100	6	"CM-STATUS message sent. Event Type Code: 21; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21	74010100	6	"CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21	74010100	6	"CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 21; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19	84020300	5	"MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:18	74010100	6	"CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"

[EG]

You need to also post the modem's signal stat figures.

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.