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Losing internet connection every 45 minutes

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New Poster

Losing internet connection every 45 minutes

I'm having an issue where I'm losing my connection every 45 minutes to an hour. I've tried power cycling my modem but that hasn't worked. It usually only goes out for about a minute or so and comes back on but the frequency that it's happening is annoying.

 

I don't know much about networking so can someone take a look at my signal levels and see if there's anything unusual? And if there is something off how do I go about fixing it?

 

Any help is appreciated.

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New Poster

Re: Losing internet connection every 45 minutes

Procedure Status Comment
Acquire Downstream Channel 507000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK  
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed  

 

 
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 507000000 Hz 4.4 dBmV 40.0 dB 0 0
2 Locked QAM256 483000000 Hz 3.9 dBmV 39.9 dB 0 0
3 Locked QAM256 489000000 Hz 4.1 dBmV 39.8 dB 0 0
4 Locked QAM256 495000000 Hz 4.1 dBmV 39.6 dB 0 0
6 Locked QAM256 513000000 Hz 4.5 dBmV 40.0 dB 0 0
7 Locked QAM256 519000000 Hz 4.2 dBmV 39.9 dB 0 0
8 Locked QAM256 525000000 Hz 3.9 dBmV 39.8 dB 0 0
9 Locked QAM256 531000000 Hz 4.4 dBmV 40.1 dB 0 0
10 Locked QAM256 537000000 Hz 4.3 dBmV 39.9 dB 0 0
11 Locked QAM256 543000000 Hz 5.2 dBmV 40.4 dB 0 0
12 Locked QAM256 549000000 Hz 5.3 dBmV 40.5 dB 0 0
13 Locked QAM256 555000000 Hz 5.4 dBmV 40.5 dB 0 0
14 Locked QAM256 561000000 Hz 6.0 dBmV 40.7 dB 0 0
15 Locked QAM256 567000000 Hz 5.7 dBmV 40.5 dB 0 0
16 Locked QAM256 573000000 Hz 5.9 dBmV 40.6 dB 0 0
17 Locked QAM256 579000000 Hz 5.5 dBmV 40.4 dB 0 0
18 Locked QAM256 585000000 Hz 5.4 dBmV 40.3 dB 0 0
19 Locked QAM256 591000000 Hz 5.4 dBmV 40.3 dB 0 0
20 Locked QAM256 597000000 Hz 5.3 dBmV 40.3 dB 0 0
21 Locked QAM256 603000000 Hz 5.6 dBmV 40.4 dB 0 0
22 Locked QAM256 609000000 Hz 5.8 dBmV 40.5 dB 0 0
23 Locked QAM256 615000000 Hz 6.0 dBmV 40.5 dB 0 0
24 Locked QAM256 621000000 Hz 6.0 dBmV 40.3 dB 0 0
25 Locked Other 722000000 Hz 14.2 dBmV 37.5 dB 294460076 0
26 Not Locked QAM256 0 Hz 0.0 dBmV 40.5 dB 0 0
27 Locked QAM256 627000000 Hz 6.2 dBmV 40.7 dB 0 0
28 Locked QAM256 633000000 Hz 6.3 dBmV 40.6 dB 0 0
29 Locked QAM256 639000000 Hz 5.9 dBmV 41.0 dB 0 0
30 Locked QAM256 645000000 Hz 6.4 dBmV 40.6 dB 0 0
31 Locked QAM256 651000000 Hz 6.1 dBmV 40.3 dB 0 0
36 Locked QAM256 657000000 Hz 5.3 dBmV 40.5 dB 0 0
37 Locked QAM256 663000000 Hz 5.5 dBmV 40.5 dB 0 0


 

 
Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 3 Locked SC-QAM Upstream 23000000 Hz 6400000 Hz 43.0 dBmV
2 1 Locked SC-QAM Upstream 35800000 Hz 6400000 Hz 44.0 dBmV
3 2 Locked SC-QAM Upstream 29400000 Hz 6400000 Hz 44.0 dBmV
4 4 Locked SC-QAM Upstream 16600000 Hz 6400000 Hz 43.0 dBmV




 



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New Poster

Re: Losing internet connection every 45 minutes

Still having the same issue. This is the event log. I don't really know what to do with this information or where I need to start to get this problem resolved.

 

05/01/2020 19:35 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:35 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:33 74010100 6 "CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:33 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:25 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23 74010100 6 "CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23 74010100 6 "CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:23 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:22 74010100 6 "CM-STATUS message sent. Event Type Code: 21; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21 74010100 6 "CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:21 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 1; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 21; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 20; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 4; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 23; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:19 84020300 5 "MDD message timeout;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
05/01/2020 19:18 74010100 6 "CM-STATUS message sent. Event Type Code: 22; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=18:9c:27:f9:b8:05;CMTS-MAC=00:01:5c:80:44:59;CM-QOS=1.1;CM-VER=3.1;"
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Expert

Re: Losing internet connection every 45 minutes

You need to also post the modem's signal stat figures.

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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